Telco complaints as a proportion of services in operation (SIO) increased 29% from January to March this year, but dropped by 13.8% compared to the same three month period in 2015.
Long plagued by consumer complaints about services the telecommunications industry seems to steadily pulling itself out of the morass, with the Industry Ombudsman, the TIO, reporting a significant drop in telco complaints.
The board of the Telecommunications Industry Ombudsman (TIO) has appointed a new independent director to replace retiring, long-serving director Jane Harvey..
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