MVNO Vaya is touting its strategy as leading to a drastic reduction in complaints, down nearly 90% YoY in the April to June 2016 period, part of which is attributed to amaysim’s Vaya acquisition.
Customer complaints to telcos increased by over 3% in the three months from April to the end of June this year, with Vodafone the best performing of the three major telcos to once again record the lowest number of complaints per 10,000 services in operation.
Complaints about telcos by consumers suffering faulty services and connection delays – particularly with Internet services – to the industry ombudsman in the three months to the end of March rose by 32.8%.
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