Displaying items by tag: Telecommunications Industry Ombudsman

Wednesday, 17 October 2018 05:10

Complaints about mobile services top the TIO list

Nearly a third (30.6%) of the complaints received by the Telecommunications Industry Ombudsman from residential customers and small businesses in the financial year 2017-18 related to mobile phone services.

Published in Telecoms & NBN
Wednesday, 17 October 2018 05:07

TIO complaints show rise for the year, drop for Q4

Complaints to the Telecommunications Industry Ombudsman from residential consumers and small businesses rose for the financial year 2018, but were down for the last quarter, according to a report from the TIO on Wednesday.

Published in Telecoms & NBN
Monday, 01 October 2018 11:06

Call for more telecoms consumer safeguards

There has been a call for further safeguards to prevent consumers being misled about telecommunications billing charges in the wake of Telstra’s refunding of $9.3 million for misleading consumers over Premium Direct Billing charges.

Published in Telecoms & NBN

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