Nearly a third (30.6%) of the complaints received by the Telecommunications Industry Ombudsman from residential customers and small businesses in the financial year 2017-18 related to mobile phone services.
Complaints to the Telecommunications Industry Ombudsman from residential consumers and small businesses rose for the financial year 2018, but were down for the last quarter, according to a report from the TIO on Wednesday.
There has been a call for further safeguards to prevent consumers being misled about telecommunications billing charges in the wake of Telstra’s refunding of $9.3 million for misleading consumers over Premium Direct Billing charges.
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