Displaying items by tag: Telecommunications Industry Ombudsman

Australia's Communications Alliance has welcomed the continuing trend of reduced volumes of telco-related complaints to the industry ombudsman.

The Telecommunications Industry Ombudsman’s (TIO) latest systemic investigation report "reveals the problems with telco sales practices that can lead to consumers signing up for products or services they don’t understand or need."

Australia's Communications Alliance has "welcomed the announcement by the Telecommunications Industry Ombudsman (TIO) that complaints dropped by 11.2% in the most recent quarter."

Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA) says a study it commissioned shows telco in-store sales staff may not be adequately checking that customers have the capacity to pay for the services they are purchasing.

There’s no letup in the work of the telecommunications consumer protection agency, the Telecommunications Industry Ombudsman, despite the coronavirus crisis forcing its own workers to work from home like millions of other Australians.

A new standard to mandate stronger identity verification processes before mobile numbers can be ported is being introduced in Australia as the Australian Communications and Media Authority (ACMA) steps up its fight against mobile number fraud.

The Telecommunications Industry Ombudsman says effective consumer safeguards are important to ensure timely connection and repairs for telecommunications consumers, as it begins its consideration of the Federal Government’s review of safeguards for teleco services.

The Australian Competition and Consumer Commission (ACCC) has instituted Federal Court proceedings against telecommunications provider Superfone for alleged false or misleading representations, and for alleged breaches of laws designed to protect consumers from issues arising from unsolicited telemarketing sales.

Consumers impacted by Australia’s recent bushfires can now receive dedicated assistance with their unresolved phone and Internet issues from the Telecommunications Industry Ombudsman.

There has been a year-on-year reduction in the ratio of telecommunications consumer complaints in the first three months of 2019, compared to the corresponding three-month period in 2018.

The Telecommunications Industry Ombudsman is no fool – it's setting up a specialist team to handle small business complaints, effective 1 April.

The Telecommunications Industry Ombudsman says it has identified four common selling practices by telecommunications service providers that lead to consumers making financial commitments which they find impossible to keep.

The Australian Labor Party says Communications Minister Mitch Fifield has finally dumped his original plan to abolish the Telecommunications Industry Ombudsman after the government put forward a list of recommendations that it said would strengthen the role of the TIO.

The head of Australia's second biggest telecommunications company has told staff that they would be fired if they upset customers, a report claims.

The NBN Co, the company rolling out Australia's national broadband network, has welcomed what it says is a drop in the number of complaints about retail services offered over the network in the second half of the financial year 2017-18, compared to the first half of the same year.

Telstra residential and small business customers were the most vociferous complainants about phone and Internet issues in the last financial year, generating 82.528 complaints, a year-on-year increase of 7.7%, according to figures from the TIO released on Wednesday.

The Australian Labor Party says there is no room for complacency as far as the consumer experience on the national broadband network goes, with complaints about the network increasing by 53% in the latest report from the Telecommunications Industry Ombudsman.

Nearly a third (30.6%) of the complaints received by the Telecommunications Industry Ombudsman from residential customers and small businesses in the financial year 2017-18 related to mobile phone services.

Complaints to the Telecommunications Industry Ombudsman from residential consumers and small businesses rose for the financial year 2018, but were down for the last quarter, according to a report from the TIO on Wednesday.

There has been a call for further safeguards to prevent consumers being misled about telecommunications billing charges in the wake of Telstra’s refunding of $9.3 million for misleading consumers over Premium Direct Billing charges.