In the wake of the latest and damning report by the Telecommunications Industry Ombudsman (TIO) on an increasing level of complaints about telcos, a new guidance has been released designed to give consumers improved fair credit management outcomes with their telecommunications providers.
Internet Australia says the “dramatic surge” in complaints by consumers and small business about telecommunications services, particularly Internet services, is unacceptable and must be urgently addressed by the entire retail and wholesale supply chain.
The Communications Alliance, Australia’s peak body for the telecoms industry, has published new credit guidance rules which it says underlines industry’s commitment to deliver fair credit management outcomes for all telecommunications consumers.
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