Displaying items by tag: Telecommunications Industry Ombudsman (TIO)

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Wednesday, 10 February 2021 00:52

‘Improved Performance’ by telcos in latest complaints report, says Communications Alliance

The three months between October and December 2020 showed a drop in complaints rates for Australia’s telecommunications service providers to the Telecommunications Industry Ombudsman (TIO), according to the telecoms industry peak body Communications Alliance.

Published in Telecoms & NBN

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Monday, 23 November 2020 09:38

Consumer complaints about telcos increase over quarter

Consumer complaints to Australia’s telcos increased by 7.8 complaints per 10,000 Services- in Operation (SIOs) for three months of the July-September 2020 quarter, an increase over the previous quarter’s ratio of 7.4.

Published in Telecoms & NBN

Tagged under

Thursday, 29 October 2020 10:00

Rising telecommunications sector complaints under scrutiny by NZ competition regulator

New Zealand’s competition regulator, The Commerce Commission is moving to address concerns over increasing consumer complaints about the country’s telecommunications companies.

Published in Telecoms & NBN

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