Displaying items by tag: Telecommunications Consumer Protections Code

The Australian Communications and Media Authority has issued Telstra a formal warning for the telco's failure to email more than 150,000 mobile broadband customers about excess data usage, resulting in these people having to fork out for the data.

Australia’s five largest telecommunications companies received more than 88 million inquiries in the 2017-18 financial year and, in some cases, customers had to wait from four to six minutes for their calls to be answered, according to a new report from the Australian Communications and Media Authority.

Mobile service provider Lycamobile has been penalised $25,000 for underpaying an employee’s wages, including full overtime entitlements.

The Labor Party has welcomed the scope of expansion of the Complaints in Context reporting process for the telecommunications industry, describing the proposed changes as a sensible and pragmatic measure.

Telcos Total Group and Direct Connect have been directed by the Australian Communications and Media Authority to comply with the Telecommunications Consumer Protections Code.

ACMA, the Australian Communications and Media Authority, has ‘approved updated compliance and monitoring arrangements for telecommunications providers under the Telecommunications Consumer Protections Code (TCP Code).’