The guide setting out principles and practices that telecommunications and Internet service providers can use when dealing with consumers in financial hardship has been updated.

Published in Telecoms & NBN

Communications regulator the Australian Communications and Media Authority (ACMA) says telcos are continuing to deal with consumers experiencing financial hardship in a way that remains largely compliant with their obligations under the Telecommunications Consumer Protections (TCP) Code.       

Published in Telecoms & NBN

Telecommunications services provider Exceed Connect has copped a  warning from the Australian Communications and Media Authority for a breach of the Telecommunications Consumer Protections Code 2012 (TCP) by transferring customers from another telco without the customers’ consent.

Published in Telecoms & NBN
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