Displaying items by tag: Telecommunications Consumer Protections (TCP) Code

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Monday, 23 November 2020 09:38

Consumer complaints about telcos increase over quarter

Consumer complaints to Australia’s telcos increased by 7.8 complaints per 10,000 Services- in Operation (SIOs) for three months of the July-September 2020 quarter, an increase over the previous quarter’s ratio of 7.4.

Published in Telecoms & NBN

Thursday, 12 November 2020 00:27

ACMA directs Telstra on compliance after overcharging customers almost $2.5 million

The Australian Communications and Media Authority (ACMA) has directed Telstra to comply with its billing accuracy obligations after an investigation found it had overcharged more than 10,000 customers a total of almost $2.5 million over a 12-year period.

Published in Telecoms & NBN

Tuesday, 30 June 2020 12:15

Telco credit assessments under scrutiny by ACMA

Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA) says a study it commissioned shows telco in-store sales staff may not be adequately checking that customers have the capacity to pay for the services they are purchasing.

Published in Technology Regulation

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Comments

Re: iTWire - Vale Graeme Philipson, a great Australian IT journalist and analyst

I had met Graeme many times over the years. Always impressed by his ability to stay current in such an[…]
Re: iTWire - Vale Graeme Philipson, a great Australian IT journalist and analyst

A great loss to us indeed. I met Graeme a couple of times during the 1980s when he came to[…]
Re: iTWire - NBN retailer questions need for Enterprise Ethernet in fibre areas

NBN enterprise ethernet is an answer to the question "how can we make nbn profitable?"A business would be crazy to[…]
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Re: iTWire - Memo to Google and Facebook: please pack your bags and go

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