A new report from the Australian Communications and Media Authority (ACMA) has found that more than 28,000 residential and over 2,000 small business customers entered into a financial hardship arrangement with their telco in the 2020–21 financial year.
Australia’s telcos have urged the Federal Government to to do further work on the Sylvan Review’s recommendations for improving funding of financial counselling.
The three months between October and December 2020 showed a drop in complaints rates for Australia’s telecommunications service providers to the Telecommunications Industry Ombudsman (TIO), according to the telecoms industry peak body Communications Alliance.
Consumer complaints to Australia’s telcos increased by 7.8 complaints per 10,000 Services- in Operation (SIOs) for three months of the July-September 2020 quarter, an increase over the previous quarter’s ratio of 7.4.
The Australian Communications and Media Authority (ACMA) has directed Telstra to comply with its billing accuracy obligations after an investigation found it had overcharged more than 10,000 customers a total of almost $2.5 million over a 12-year period.
Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA) says a study it commissioned shows telco in-store sales staff may not be adequately checking that customers have the capacity to pay for the services they are purchasing.
Telecommunications lobby group Communications Alliance has called for a redoubling of efforts by service providers and the Telecoms Industry Ombudsman on addressing unresolved telecoms customer issues.
The Communications Alliance, Australia’s peak body for the telecommunications industry, has condemned the behaviour of a small number of service providers found to be engaged in “misleading sales practices”.
Consumer complaints to Australia’s telcos have fallen by 12% in the three months between April and June this year – the lowest rate for the quarter since 2016.
The telecommunications regulator, the Australian Communications and Media Authority, says telco customers will now be better protected under new consumer protection rules it has just introduced.
The latest report by the Telecommunications Industry Ombudsman showing significant falls in complaints volumes about landline, mobile and Internet services does not represent “job done” by any means, according to the telecommunications industry lobby group, Communications Alliance.
The telecommunications industry lobby group, Communications Alliance, has told the Australian Communications and Media Authority it wants stronger, enforceable protections for Australia’s telecommunications consumers.
Telecommunications services provider iTalkBB Australia has been warned to take compliance seriously by the telecommunications regulator, the Australian Communications and Media Authority, over its second breach in less than three years of the consumer protections code.
Customer satisfaction with services delivered by Australia’s telcos and telecommunications services providers has risen markedly, with a new survey revealing that 83% of customers now say they are satisfied with services.
The Australian Communications and Media Authority has issued a reminder that Carrier Service Providers in the telecommunications sector have until the beginning of September to lodge statements of compliance with the Telecommunications Consumer Protections Code.
The guide setting out principles and practices that telecommunications and Internet service providers can use when dealing with consumers in financial hardship has been updated.
Communications regulator the Australian Communications and Media Authority (ACMA) says telcos are continuing to deal with consumers experiencing financial hardship in a way that remains largely compliant with their obligations under the Telecommunications Consumer Protections (TCP) Code.
Telecommunications services provider Exceed Connect has copped a warning from the Australian Communications and Media Authority for a breach of the Telecommunications Consumer Protections Code 2012 (TCP) by transferring customers from another telco without the customers’ consent.
Six telecommunications providers who have failed to meet their obligations for a second time under the Telecommunications Consumer Protections Code (TCP) have now been ordered by the industry watchdog to comply.
There has been a strong level of compliance by telcos with the Telecommunications Consumer Protections (TCP) Code in the three years since its introduction.
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