Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA) says a study it commissioned shows telco in-store sales staff may not be adequately checking that customers have the capacity to pay for the services they are purchasing.
Telecommunications lobby group Communications Alliance has called for a redoubling of efforts by service providers and the Telecoms Industry Ombudsman on addressing unresolved telecoms customer issues.
The Communications Alliance, Australia’s peak body for the telecommunications industry, has condemned the behaviour of a small number of service providers found to be engaged in “misleading sales practices”.
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Alternative headline: Four million ignore the NBN. Woeful ARPU sees NBN Co struggling to reach profitability.