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Displaying items by tag: Telecommunications Consumer Protection Code

A number of consumer groups have criticised the revised Telecommunications Consumer Protection Code, which was announced by the Australian Communications and Media Authority on Monday, saying it does not provide adequate protection for consumers.

Published in Telecoms & NBN

A change to the Telecommunications Consumer Protection Code to improve safeguards for victims of domestic or family violence have been approved by the Australian Communications and Media Authority.

Communications Compliance says Australian consumers are now more informed than ever about telecommunications offerings, with 377 telecoms services providers meeting their compliance obligations under the Telecommunications Consumer Protections Code (TCP) this year.

Published in Telecoms & NBN

A failure to deal with customer complaints promptly has resulted in Internet service provider NetCube being ordered by the Australian Communications and Media Authority (ACMA) to comply with the complaints-handling requirements of the Telecommunications Consumer Protection Code.

Published in Telecoms & NBN

ACMA, the Australian Communications and Media Authority, has ‘approved updated compliance and monitoring arrangements for telecommunications providers under the Telecommunications Consumer Protections Code (TCP Code).’

Published in Telecoms & NBN
Wednesday, 05 September 2012 14:52

ACMA boss talks tough on telco consumer protection

ACMA chairman Chris Chapman has laid out in some detail how the ACMA intends to ensure that telco service providers lift their game in response to the new telecommunications consumer protection code, which came into force on 1 September.

Published in Technology Regulation

Communications minister senator Stephen Conroy has given the ACMA new powers to set and enforce standards on telcos if the new Telecommunications Consumer Protection Code - which came into force on 1 September - does not achieve its goals.

Published in Technology Regulation
Monday, 20 February 2012 17:39

ACCC chairman talks tough on enforcement

ACCC chairman, Rod Sims, has released a new version of the Commission's compliance and enforcement policy warning that he will make full use of the greater powers conferred on it by the Competition and Consumer Act to impose penalties on companies that fail to do the right thing by consumers.

Published in Technology Regulation
Wednesday, 07 September 2011 20:30

Comms Alliance to set up independent telco 'policeman'

Communications Alliance has pre-empted release by the ACMA of the final version of its 'Reconnecting the Customer' enquiry - scheduled for 9 September - by revealing some provisions of its yet-to-be released Telecommunications Consumer Protections (TCP), including a proposed independent compliance monitoring body.

Published in Technology Regulation

The telecomms industry has been almost unanimous in its responses to the ACMA's draft report of its 'Reconnecting the Customer' enquiry in claiming that a revised Telecommunications Consumer Protection (TCP) Code will address the ACMA's concerns. ACCAN does not agree.

Published in Technology Regulation

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