Customers frustrated with poor service will soon be given more freedom to change providers, and the telco sector must adapt to remain competitive.
Macquarie Telecom Group CEO David Tudehope believes the TIO report highlights systemic failures despite greater reliance on telco services and the industry doing incredibly well during the pandemic.
With TPG Telecom, Optus and prepaid the most impacted, the total number of services has dropped 1.7% from 2019 levels thanks to the pandemic.
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