Displaying items by tag: Telco

Devoli has gone straight to the source for the good sauce on using the force of powerful AI, with SourseAI’s leading AI platform for telco decision automation what Devoli will use to support customers and partners to adopt machine learning.

GUEST INTERVIEW: Unlike some telcos that have halved NBN upload speeds and raised prices in the middle of the latest pandemic lockdowns, MATE hasn't done so, while also avoiding the ridiculousness of cheaper prices for 6 months after which prices go up, while offering competitive NBN and mobile pricing, and genuinely good deals through its new "Mates Rates" service.

GUEST INTERVIEW: Unlike some telcos that have halved NBN upload speeds and raised prices in the middle of the latest pandemic lockdowns, MATE hasn't done so, while also avoiding the ridiculousness of cheaper prices for 6 months after which prices go up, while offering competitive NBN and mobile pricing, and genuinely good deals through its new "Mates Rates" service.

The Australian Communications Consumer Action Network has acknowledged how there is a need for accessible, proactive, and timely hardship assistance for communications consumers experiencing financial difficulties, as detailed in the latest Telecommunications Industry Ombudsman's latest systemic report.

Telstra Health has inked a binding agreement to acquire GP clinical and practice management software company MedicalDirector for $350 million, in a deal Telstra says reflects continued growth, and strengthening of its existing presence in the UK.

Boost Mobile's new 10-year network agreement with Telstra provides "significant expansion opportunities for Australia’s fastest growing independently owned mobile brand" and ensures a bright future for the youth-focused brand.

Customers frustrated with poor service will soon be given more freedom to change providers, and the telco sector must adapt to remain competitive.

Macquarie Telecom Group CEO David Tudehope believes the TIO report highlights systemic failures despite greater reliance on telco services and the industry doing incredibly well during the pandemic.

With TPG Telecom, Optus and prepaid the most impacted, the total number of services has dropped 1.7% from 2019 levels thanks to the pandemic.

Comms Group is the parent company of Comms Choice, an Australia-based business telco, ISP and managed service provider, and Luis Ubraez is the company's passionate and knowledgeable EGM and COO who explains the company in 2021 to us all.

Opensignal has released its Global Mobile Network Experience Awards 2021, and while neither Telstra, nor Optus or Vodafone appear in the top two award tiers anywhere in the world, Telstra has beaten Optus in every third-tier award category save one.

Optus has introduced an interest-free device payment option — OptusPay — covering the purchase of all phones, tablets and wearables.

Telco SIngtel Optus has announced the creation of a "Community of Experts" which will result in every customer being moved to a dedicated team within six months.

Taking up the fight to Optus’ price match scheme, Telstra has started one of its own, so that “If you find a better price for an Australian retailer on a huge range of post-paid phones within 7 days of receipt of the phone, we’ll credit your bill”.

Telstra appears to have got its wires crossed by sending emails to non-subscribers asking them to try out its My Telstra app.

Optus is expanding its Donate Your Data program in a partnership with Sydney Children’s Hospitals Foundation to support the foundation’s telehealth services network.

Phil Britt is the CEO and MD of Aussie Broadband, which just listed on the ASX, won a major customer service award, gained its first customer on its new Metro Melbourne fibre network, with Britt also winning the ACOMMS Communications Ambassador Award for 2020, and he joined iTWireTV via Zoom for a good all-round chat.

Aussie Broadband, or ABB as it is now designated on the ASX, has a current share price of $1.90 at time of publication, 90c more than its $1 listing, and while it's down from a high of $2.22, ABB's prospects are definitely strong.

Nokia and New Zealand’s largest telco Spark have launched 5G services in the Auckland Viaduct area to bring high-speed wireless connectivity to a major international sailing event.

Ever since Vodafone was first to introduce unlimited data capped at 1.5Mbps speeds once the full speed data allocation was used up, followed by Telstra, I've long predicted that a telco would have to increase these capped speeds - and Vodafone is the first to do just that.