Telecommunications consumer interest lobby group ACCAN says the overall fall in complaints to the Telecommunications Industry Ombudsman over the last six months indicates that consumers are broadly benefitting from action taken by the telco industry regulator – but lamented the fact that “tens of thousands of consumers have experienced unreliable telco services”.
New Zealand’s competition regulator The Commerce Commission has revealed increasing concern over service quality and the growing number of consumer complaints about retail telecommunications in the country.
New Zealand's competition enforcement and regulatory agency, The Commerce Commission, will continue to regulate telephone number portability, but has proposed changes to improve its efficiency and workability.
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