Poor customer service should be the top priority in the NZ Commerce Commission’s work to improve telecommunications retail service quality outcomes for consumers, according to half of the respondents to a recent poll, the Commission says.
The New Zealand Government has bowed to industry pressure and scrapped the controversial plan to give operators of its FTTH networks a 10 year holiday from regulatory oversight, despite a government committee recommending in favour of the plan.
The New Zealand Government is to press ahead with plans to give operators of its planned fibre to the home networks a 10 year holiday from price regulation, despite opposition from a broad swathe of the industry and from almost every other political party.
New Zealand telcos and user organisations are proposing changes to the enabling legislation for the country's Ultrafast Broadband Network (UFB) that, as it stands, would give providers a ten-year holiday from pricing regulation. Instead they want to see Australian style 'special access undertakings' adopted.
In a rare show of unity, New Zealand telcos, user and consumer organisations have joined forces to oppose planned legislation that will pave the way for structural separation of Telecom NZ, and for the Government funded Ultrafast Broadband Network (UFB), the equivalent of Australia's NBN.
A survey of New Zealand businesses on their attitudes to the Ultrafast Broadband Network - the country's version of Australia's National Broadband Network - has found over 80 percent of respondents likely to take up the service in the first year it becomes available, but wanting more information about speed and pricing.
Structural separation of Telecom New Zealand has become very much a live issue with release by the Ministry of Economic Development (MED) of a discussion document outlining its initial thoughts on regulatory changes that may be required if Telecom structurally separates.
The Asia Pacific Telecommunity - a body representing almost every government telecoms department in the region - is tackling the persistent problem of exorbitant mobile roaming charges with a three day workshop in Brisbane.
Reuters has reported that Telecom NZ is well advanced in a plan to sell of AAPT, saying bidding has closed with offers received from four players.
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