Displaying items by tag: TIO

The Telecommunications Industry Ombudsman (TIO) published its submission to the Regional Telecommunications Review 2021. The submission highlighted the concerns of telco consumers living outside Australia’s metropolitan centres and provides insight into phone and internet complaint trends.

Published in Technology Regulation

Complaints to the Telecommunications Industry Ombudsman (TIO) over the past 12 months have fallen across TPG Telecom’s major brands Vodafone, TPG and iiNet, as the company says it continues its focus on improving customer experience.

Published in Telecoms & NBN

Australia's Communications Alliance has welcomed the continuing trend of reduced volumes of telco-related complaints to the industry ombudsman.

Published in Telecoms & NBN

Macquarie Telecom Group CEO David Tudehope believes the TIO report highlights systemic failures despite greater reliance on telco services and the industry doing incredibly well during the pandemic.

Published in Telecoms & NBN

The Telecommunications Industry Ombudsman’s (TIO) latest systemic investigation report "reveals the problems with telco sales practices that can lead to consumers signing up for products or services they don’t understand or need."

Published in Telecoms & NBN

Australia's Communications Alliance has "welcomed the announcement by the Telecommunications Industry Ombudsman (TIO) that complaints dropped by 11.2% in the most recent quarter."

Published in Telecoms & NBN

Complaints about phone and Internet services decreased 4% in the last financial year ending 30 June 2020, but despite the drop residential consumers and small businesses still made 127,151 complaints to the Telecommunications Industry Ombudsman over the 12-months, according to the TIO’s 2019-20 annual report.

Published in Telecoms & NBN

The first four months of the COVID-19 pandemic saw Australian telco call centres affected by global lockdowns leading to consumers being unable to contact their provider to report their phone or Internet complaints, according to the Telecommunications Industry Ombudsman (TIO).

Published in Telecoms & NBN

There’s no letup in the work of the telecommunications consumer protection agency, the Telecommunications Industry Ombudsman, despite the coronavirus crisis forcing its own workers to work from home like millions of other Australians.

Published in Telecoms & NBN

Phone and Internet complaints by Australian consumers and small businesses declined in the final quarter of 2019, but there’s been a steady 1% increase in complaints when comparing July to December 2019 against the same period in the previous year.

Published in Telecoms & NBN

The Telecommunications Industry Ombudsman says effective consumer safeguards are important to ensure timely connection and repairs for telecommunications consumers, as it begins its consideration of the Federal Government’s review of safeguards for teleco services.

Published in Telecoms & NBN
Tuesday, 10 December 2019 14:46

ACCC takes action against Superfone

The Australian Competition and Consumer Commission (ACCC) has instituted Federal Court proceedings against telecommunications provider Superfone for alleged false or misleading representations, and for alleged breaches of laws designed to protect consumers from issues arising from unsolicited telemarketing sales.

Published in Telecoms & NBN
Wednesday, 27 November 2019 08:42

Two new executive roles at MNF

Communications operator MNF Group has created new senior executive roles and filled them with existing members of its management team.

Published in People Moves

Complaints about internet services replaced complaints over mobile services as the most complained about service type in the last financial year, according to the latest Telecommunications Industry Ombudsman report.

Thursday, 01 August 2019 11:25

TIO warns of 'misleading' NBN telemarketing

The Telecommunications Industry Ombudsman's latest report describes the misleading behaviour of "a small number of retail service providers" and explains what consumers and businesses can do to protect themselves.

Published in Telecoms & NBN

The Telecommunications Industry Ombudsman has launched a new brand, logo and website with Ombudsman Judi Jones saying the new website makes it easier for consumers and small businesses to make a new complaint, update an existing complaint, understand what is involved and the next steps in the process.

Friday, 22 March 2019 10:26

TIO sets up small business team

The Telecommunications Industry Ombudsman is no fool – it's setting up a specialist team to handle small business complaints, effective 1 April.

Published in Telecoms & NBN
Monday, 05 November 2018 05:23

Telstra outage hits monitoring of offenders in SA

A nationwide Telstra outage has led to hundreds of offenders in South Australia, who were wearing electronic tracking devices, going unmonitored for more than 24 hours.

Published in Telecoms & NBN

The Federal Government has proposed new rules for resolving telecommunications consumer complaints, including setting up an External Dispute Resolution body to deal with complex complaints, that would lead to changes in the setup of the Telecommunications Industry Ombudsman.

Published in Telecoms & NBN

The Telecommunications Industry Ombudsman has been quick to put the telecoms industry on notice it will take into account the new industry standards mandated by the Australian Communications and Media Authority for consumers transitioning to the NBN, when considering disputes.

Published in Telecoms & NBN

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