Displaying items by tag: TCP code

A new report from the Australian Communications and Media Authority (ACMA) has found that more than 28,000 residential and over 2,000 small business customers entered into a financial hardship arrangement with their telco in the 2020–21 financial year.

The Australian Communications and Media Authority (ACMA) has taken action against Sydney-based telco Infinity Telecom for breaching industry rules requiring them to have mandatory information for consumers available on their website.

Telcommunications service providers have just until the start of September to provide information on their compliance with the revised Telecommunications Consumer Protections Code (TCP Code) to the telecommunications regulator regulator, ACMA.

Australia’s telecommunications industry is pushing for stricter rules around credit assessment and selling practices to provide greater protection for Australian communications consumers.

The Labor Party has welcomed the scope of expansion of the Complaints in Context reporting process for the telecommunications industry, describing the proposed changes as a sensible and pragmatic measure.

The Communications Alliance, Australia’s peak body for the telecoms industry, has published new credit guidance rules which it says underlines industry’s commitment to deliver fair credit management outcomes for all telecommunications consumers.

Communications Compliance says Australian consumers are now more informed than ever about telecommunications offerings, with 377 telecoms services providers meeting their compliance obligations under the Telecommunications Consumer Protections Code (TCP) this year.

A failure to deal with customer complaints promptly has resulted in Internet service provider NetCube being ordered by the Australian Communications and Media Authority (ACMA) to comply with the complaints-handling requirements of the Telecommunications Consumer Protection Code.

ACMA, the Australian Communications and Media Authority, has ‘approved updated compliance and monitoring arrangements for telecommunications providers under the Telecommunications Consumer Protections Code (TCP Code).’

The Australian Communications and Media Authority has given a slap on the wrist to telecommunications service providers, Vaya and Live Connected, for breaches of the Telecommunications Consumer Protection Code (TCP).

Australian consumers have saved an estimated $545 million a year since new consumer protection rules were introduced three years ago for telecommunications service providers, according to newly released research from the Australian Communications and Media Authority (ACMA).

The Australian Communications and Media Authority has taken action against 24 telcos for breaches of the Telecommunications Consumer Protections Code (TCP)..

Telco service provider iTalkBB has copped a formal warning from the Australian Communications and Media Authority (ACMA) over its failure to provide information to consumers which allows comparisons of the offerings from different telcos on a like-for-like basis.

Customer satisfaction levels in most industries tend to move up and down and at the moment it seems an ongoing effort by our telcos seems to be paying off, with a slight increase in satisfaction recorded for the three months to the end of June.

The Australian Communications and Media Authority ACMA) has given a slap on the wrist to telco SoleNet for breaching the telecommunications consumer protection code over the transfer of former customers of the now defunct Sure Telecom to its network.

Customers are a mixed bag when it comes to their varying levels of satisfaction with their telecommunications providers over the past two years. Nevertheless, telco customer complaints to the industry ombudsman are at an eight-year low.

Australian telecommunications consumers will receive better information about telecommunications products and services.

ACMA and recently established telecommunications compliance body CommCom have signed a Memorandum of Understanding on cooperation to enforce the new Telecommunications Consumer Protections Code.

Communications Compliance - the independent body established under last year's revision of the Telecommunications Consumer Protection Code to monitor telcos' compliance with the code - has become fully operational following the appointment of an advisory committee.

Communications Compliance, the body established by Communications Alliance to monitor compliance with the new Telecommunications Consumer Protection (TCP) code has named Christiane Gillespie-Jones as its executive director.