The National Australia Bank has topped the 2021 Forrester customer experience index which benchmarks the quality of customer experience of five banks in Australia.
Financial services provider Suncorp is using Genesys Contact Centre to deliver personalised experiences to its ANZ customers.
Debit card provider eftpos has started rolling out digital payments solutions aimed at businesses it says that want more choice and potential savings in the challenging COVID environment.
Suncorp has appointed Adam Bennett as its CIO.
Former UBank executive responsible for the growth and expansion of the bank’s online products and services, Lee Hatton, has been appointed chief executive officer of the banking & wealth division of Queensland finance, insurance and banking corporation Suncorp.
A surprisingly high proportion of MIT's Center for Information Systems Research sponsors are Australian organisations.
Suncorp has finally given its customers more choice when it comes to payments through the introduction of eftpos with Apple Pay – more banks should follow suit!
Samsung has nabbed victory by nabbing major Aussie bank NAB in its quest to see Australia's four big banks all offering access to Samsung Pay, as ever more consumers make payments via mobile devices.
Suncorp has announced that customers with a "Suncorp Clear Options Credit Card" can now access Samsung Pay without delay for mobile payments.
We caught up with Greg Nichelsen, Executive Manager, Customer Data and Analytics, from Suncorp to gain insight on Artificial Intelligence in combination with analytics, and how it impacts the organisation and the customer.
Global IT vendor Unisys has appointed Murray Whitlocke-Jones to the new role of partner and alliance director for Unisys Asia Pacific.
Microsoft has appointed Steven Worrall as managing director for Australia to replace 21-year company veteran Pip Marlow who is leaving to take up a senior executive position with Queensland financial services and insurance group, Suncorp.
Superannuation and wealth management consultancy IQ Group has appointed Katherine Forrest as its Head of Customer Advocacy and Assurance.
The University of Melbourne's new Master of Business Analytics degree has gained backing from analytics software vendor SAS and other industry players.
Optus has sealed a seven-year managed-services deal with the Suncorp Group to manage the Queensland-based company’s ICT services.
"I've never seen enterprises adopting technology as fast as they're adopting cloud today," Amazon Web Services vice president of worldwide field operations Mike Clayville told a Melbourne audience this week.
Jeff Smith, one of Australia’s most high profile IT managers, is leaving financial group Suncorp to join IBM.
Interactive Intelligence has appointed Malcolm Angell as Australia/New Zealand contact centre solutions consultant.
Oracle has revealed that several big-name customers are using its locally-hosted SaaS CRM product.
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