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Thursday, 13 December 2018 05:53

Sunsuper claims Genesys software has improved customer service

Superannuation provider Sunsuper claims it has reduced customer response times from two or three business days to a few hours by using software from contact centre solutions provider Genesys.

Published in Enterprise Solutions

Wednesday, 02 March 2016 13:10

Forrest moves up at IQ Group

Superannuation and wealth management consultancy IQ Group has appointed Katherine Forrest as its Head of Customer Advocacy and Assurance.

Published in People Moves

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Comments

Re: iTWire - Aussie Broadband's ASX IPO a success, first week as listed company begins

Can vouch for being a happy Aussie Broadband customer since giving up Telstra and it's very poor customer service.
Re: iTWire - TPG's 'felix' to play a cat and mouse game with low-cost brands

felix will be an interesting addition to the mobile solution offerings but having TPG, including Vodafone as parents would suggest[…]
Re: iTWire - Uproar over Biden story forces Twitter to change hacked materials policy

Thx for covering this Sam :)Not to put too fine a point on the definition of 'hacked materials', and no[…]
Re: iTWire - DEAL! Telstra making 180GB for $65 per month for 12 months to everyone, Friday 16 Oct 2020

This is basically the same price per GB as the discounted rate I'm getting from Vodafone at the moment. Very[…]
Re: iTWire - DEAL! Telstra making 180GB for $65 per month for 12 months to everyone, Friday 16 Oct 2020

Definitely an attractive plan!