Complaints about phone and Internet services by small businesses have grown overall for the third consecutive quarter, with residential consumers and small businesses lodging 34,476 complaints in the three months between July and September — an increase of 3.4% on the previous quarter — and the third consecutive quarter of incremental growth in overall complaints.
Aussie Broadband managing director Phillip Britt has taken out the Australian communications industry’s most prestigious accolade, with the award of the title of Communications Ambassador 2020 at this year’s ACOMM awards.
Telecommunications industry regulation veteran Fay Holthuyzen has taken out the top award as the Australian Communications Ambassador 2019 at the 13th Annual Communications Alliance ACOMM Awards in Sydney.
Eleven telcos have been warned by the communications regulator, the Australian Communications and Media Authority, for failing to tell potential new customers that they do not provide priority assistance services, or failing to name a telco that does.
Mobile virtual network operator amaysim has sold its fixed line broadband customer base to regional telecommunications operator Southern Phone for about $3 million in a transaction expected to be completed by the end of the month.
Telstra residential and small business customers were the most vociferous complainants about phone and Internet issues in the last financial year, generating 82.528 complaints, a year-on-year increase of 7.7%, according to figures from the TIO released on Wednesday.
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