With many SMEs around Australia taking their businesses online or expanding their digital footprint, some may find themselves facing the risk of card payment disputes, chargebacks and fraud for the first time, according to payment provider Mastercard.
The first four months of the COVID-19 pandemic saw Australian telco call centres affected by global lockdowns leading to consumers being unable to contact their provider to report their phone or Internet complaints, according to the Telecommunications Industry Ombudsman (TIO).
Telstra has launched a range of new “radically simplified” post-paid mobile plans which it says will give consumer and small business customers data increase of up to 30GB, as part of a refresh of its T22 strategy which was introduced last year in a move aimed at simplifying the telco’s operations and product sets, improving customer experiences and reducing its cost base.
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