Personal services businesses, such as hairdressers and beauty salons, in Victoria welcomed a 481 per cent increase in sales in their first weekend post-lockdown compared with the previous weekend, according to Commonwealth Bank merchant terminal data.
Australian consumers are overwhelmingly in favour of small businesses being given the ability to choose the cheapest option to process debit card payments through Least Cost Routing (LCR), according to new research by eftpos.
Ecommerce payments provider Eway has finalised an agreement with CRM platform provider Keap that will see Eway become the preferred payment provider for its customers in Australia and New Zealand.
Debit card system provider eftpos backs health organisation Beyond Blue as part of a $200,000 multi-year engagement encouraging everyone to look after their mental health.
Card payments company Square is set to roll out Square Loans in Australia, a program designed to help small businesses grow by giving them quick and simple access to funds.
ACCC chair Rod Sims has hailed the introduction of Australian Competition Law and the Competition and Consumer Act 10 years ago as a game changer that allowed for the ACCC and state and territory regulators to collaborate much more easily, and heralded a new era in Australian consumer protection by introducing a single national consumer law and civil penalties.
The Federal Department of Treasury can now accept invoices from its suppliers through a digital channel, with an e-invoicing solution having gone live on Friday.
Joining multifunction printers in the EcoTank and EcoTank Photo range is the new ET-5800, a new EcoTank Pro ET-5800 that’s an A4 wireless all-in-one printer. Epson says it “offers fast, cartridge-free printing with enough ink to print up to 4,500 pages black and 2,800 pages in colour - and easy-to-fill ink tanks providing low cost printing”.
Complaints about phone and Internet services by small businesses have grown overall for the third consecutive quarter, with residential consumers and small businesses lodging 34,476 complaints in the three months between July and September — an increase of 3.4% on the previous quarter — and the third consecutive quarter of incremental growth in overall complaints.
Fuji Xerox Australia has been taken to court by the competition regulator, the ACCC, over allegations of unfair contract terms for small businesses.
PayPal Australia and Buy From The Bush have joined forces to launch a new online marketplace to showcase rural Australian small businesses.
Complaints about phone and Internet services decreased 4% in the last financial year ending 30 June 2020, but despite the drop residential consumers and small businesses still made 127,151 complaints to the Telecommunications Industry Ombudsman over the 12-months, according to the TIO’s 2019-20 annual report.
COVID-19 related issues affecting small businesses saw the number of enquiries to the ACCC in the first half of this year increase by 42%, compared to the previous six months, according to the competition watchdog’s small business in focus report.
With many SMEs around Australia taking their businesses online or expanding their digital footprint, some may find themselves facing the risk of card payment disputes, chargebacks and fraud for the first time, according to payment provider Mastercard.
The first four months of the COVID-19 pandemic saw Australian telco call centres affected by global lockdowns leading to consumers being unable to contact their provider to report their phone or Internet complaints, according to the Telecommunications Industry Ombudsman (TIO).
Telstra has launched a range of new “radically simplified” post-paid mobile plans which it says will give consumer and small business customers data increase of up to 30GB, as part of a refresh of its T22 strategy which was introduced last year in a move aimed at simplifying the telco’s operations and product sets, improving customer experiences and reducing its cost base.
Business email compromise scams cost Australian businesses $132 million in losses in 2019, causing the highest losses across all scam types for the year.
Small businesses experiencing financial loss, signing up to unsuitable plans, breakdowns in communication when fixing faults, and lack of a suitable backup plan when phone and Internet services are disrupted, are amongst a raft of issues reported to the Telecommunications Industry Ombudsman(TIO) since 2016 and this year.
PayPal says there has been a boom in ecommerce with a significant increase in Australians adopting online shopping during the COVID 19 crisis.
The COVID-19 pandemic is causing severe disruption to Australian small businesses, with many businesses “doing it tough”, according to Rod Sims, the Chair of the competition regulator the Australian Competition and Consumer Commission (ACCC).
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