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Tuesday, 21 July 2020 17:12

Settling into the new normal: a peek into the post COVID-19 call centre

GUEST OPINION BY MaxContact: Australia’s contact centres are hard at work developing a new modus operandi that allows them to run efficiently, regardless of whether agents are at home or in the office, writes Daniel Harding, Director – Australia Operations, MaxContact

Published in Sponsored Announcements

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Thursday, 09 July 2020 17:17

Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever

GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.

Published in Sponsored Announcements

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Thursday, 09 July 2020 16:43

Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever

GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.

Published in Health

Tagged under

WEBINARS ONLINE & ON-DEMAND

Synology All Flash Array Webinar
WEBINAR INVITE by Synology: Can your VM storage setups provide…
ConnectWise Announces 2021 IT Nation Conference Schedule
Company unveils conference dates and locations for the year; In-person…
IT SUMMIT INVITE: The Future of IT 2021 starts March 16 at 2PM AEDT, register now
IT SUMMIT INVITE: Join industry leaders and ServiceNow experts on…
Watch Now: Flexible IT Innovation: Taking A Data-Driven Approach To Scale And Complexity
Watch Now: Hitachi Vantara and Innovatus Media would like to…
WEBINAR INVITE: Zebra's 'Retail Shopper Experience in a post-COVID world', 12PM AEDT March 17 2021
Zebra is also holding a free webinar with the topic…

GUEST ARTICLES

VIDEO Interview: Luis Urbaez, EGM and COO of Comms Group talks cloud comms and more
VIDEO Interview: Comms Group is the parent company of Comms…
How multi-cloud visibility ensures business continuity
GUEST OPINION by George Tsoukas, Gigamon ANZ: Today’s powerful digital…
The Qlik data fitness program for data integration results
COMPANY NEWS: There’s a myth that data integration doesn’t deliver…
RFID Asset Tracking - What is it and how does it work?
Guest Opinion: With today's fast-paced life, keeping track of your…
PacketLight CEO Koby Reshef explains the company, its tech and the future: VIDEO INTERVIEW
VIDEO INTERVIEW: Mr McGuire might have advised graduate Dustin Hoffman…
Asset Management - ServiceNow compared to Jira. Rethink your service desk.
Expensive solutions from vendors like ServiceNow have been the only…
Synology All Flash Array Webinar
WEBINAR INVITE by Synology: Can your VM storage setups provide…
Sisense named No.1 in Two G2 Reports, for Embedded BI & The Momentum Grid Report for Embedded BI
Company News: Sisense, the leading AI-driven platform for infusing analytics everywhere,…
giniPredict Turbocharges Planning and Forecasting for Australian and New Zealand Small Businesses
Company News: Powerful data modelling technology for making better, faster, more…
How low-code is lighting a fire under the digital transformation tech trend
Given the market disruption experienced by the corporate sector over…

VENDOR NEWS

ServiceNow Exposed. Compare to Jira Service Management.
The market for service management solutions is crowded with choice…
BDA’s Healthy Revenues Make It One Happy Cannabis Company
Company News: Whilst some cannabis stocks can trade on hype…
The ONE Way To Deliver Digital Healthcare Solutions
Company News: The focus on digital health has become a…
The ONE Way To Deliver Digital Healthcare Solutions
The focus on digital health has become a global trend.…
Barracuda Email Threat Scanner Detects Millions of Attacks Missed By Organisations’ existing protection
Highlights: · In 2020, 4,550 organisations used Barracuda Email Threat…
Boab AI announces first cohort of Australian AI Scale Ups and Launch of $100m Fund
COMPANY NEWS: Artificial Intelligence scale up program, Boab AI, has…
Sumitomo Life Insurance Selects Talend to Build Company’s Data Infrastructure
Leading life insurer uses Talend in data lake environment for…
Twilio Segment Releases 2021 CDP Report, A Look at How Pandemic-Driven Digital Acceleration Ushered the Industry into a New Era
Report finds that companies have significantly invested in building out…
8x8 Integrated Cloud Contact Center and Communications Driving Global Channel Momentum
8x8 Open Channel Program Helps Partners Meet Strong Upmarket, Enterprise…
100% of customers recommend Snowflake for fourth consecutive year in Dresner Advisory Services ADI report
Company News: Snowflake, the data cloud company, today announced Snowflake…

Guest Opinion

How multi-cloud visibility ensures business continuity
GUEST OPINION by George Tsoukas, Gigamon ANZ: Today’s powerful digital…
The Qlik data fitness program for data integration results
COMPANY NEWS: There’s a myth that data integration doesn’t deliver…
RFID Asset Tracking - What is it and how does it work?
Guest Opinion: With today's fast-paced life, keeping track of your…
Asset Management - ServiceNow compared to Jira. Rethink your service desk.
Expensive solutions from vendors like ServiceNow have been the only…
Sisense named No.1 in Two G2 Reports, for Embedded BI & The Momentum Grid Report for Embedded BI
Company News: Sisense, the leading AI-driven platform for infusing analytics everywhere,…

Guest Interviews

VIDEO Interview: Luis Urbaez, EGM and COO of Comms Group talks cloud comms and more
VIDEO Interview: Comms Group is the parent company of Comms…
PacketLight CEO Koby Reshef explains the company, its tech and the future: VIDEO INTERVIEW
VIDEO INTERVIEW: Mr McGuire might have advised graduate Dustin Hoffman…
VIDEO Interview: Maria Palazzolo, GS1 Australia CEO: celebrating 50 years of the barcode and digitalisation in commerce
The GTIN – the number behind the barcode – was…
An interview with Dmitriy Valyanov, President and Co-founder of Bitrix24, an incredible all-in-one business workspace
INTERVIEW: Bitrix24 is an impressive all-in-one business workspace that delivers…
VIDEO Interview: Key retail post-COVID insights revealed by Zebra's 2021 shopper study; March 17 Webinar Invite
Zebra's A/NZ director, Tom Christodoulou, and Daniel Park, Sales Engineer…

Guest Reviews

To Play Or Not To Play: Honest Review of MXGP 2020
Guest Review: The latest addition to Milestone’s licensed racing series…
Rip DVD with HandBrake on Windows 10
DVD ripping is the process of extracting entire or selected…
SolarWinds NTA puts the network admin's finger on the networking pulse
REVIEW PROMOTION The network has always been important, and even…
Outlook PST Repair is the solution to sysadmin PST and OST headaches
REVIEW PROMOTION: Storing all your email online is great, but…
The Database Is No Longer Slow With SolarWinds Database Performance Analyzer
REVIEW PROMOTION: Imagine spending all day tuning a database query…

Guest Research

Australian frontline healthcare organisations helped by Workday to battle COVID-19 pandemic
COMMISSIONED RESEARCH The devastation caused by the COVID-19 pandemic has…
Vertel reveals the top 10 technologies that will impact workplaces between 2020 and 2025
GUEST RESEARCH: SD-WAN set to be a pillar technology in…
Remotely Exploitable ICS Vulnerabilities on Rise, as Reliance on Remote Access to Industrial Networks Increases During COVID-19
GUEST RESEARCH: New report from Claroty researchers finds latest ICS…
New Research from Rapid7 Finds Australia 14th Most Exposed to Cyber Risks
GUEST RESEARCH: While there has been an average 13% decrease…
DDLS survey reveals a lack of commitment from Australian organisations to cybersecurity training
Research reveals trends and opportunities in the ICT training and…

Guest Research & Case Studies

Australia 11th in top 20 countries were people are most curious about the Dark Web
Uswitch is a UK-based comparison and switching service, like Finder…
Adobe study reveals 1.7 billion reasons for Australian governments to improve digital experiences for citizens
Guest Research: New Adobe and Deloitte research reveals the majority…
New VPN Risk report by Zscaler uncovers hidden security risks impacting enterprises and offers alternatives for secure remote access
Zscaler, the leader in cloud security, today announced a new…
New LogicMonitor Study Reveals that 59% of ANZ Enterprise Companies Experienced an Increase in IT Downtime During Pandemic
Guest Research: Strategic influence of CIOs and CTOs within organisations…
ICS vulnerabilities increased in second half of 2020 as gaps in remote work expand attack surfaces
Claroty’s Biannual ICS Risk & Vulnerability Report identifies critical infrastructure…

Channel News

Soft Solutions offers WatchGuard subscriptions
Auckland-headquartered Soft Solutions has introduced pay-as-you-go subscriptions for WatchGuard firewalls…
Logicalis makes exclusive deal with 1E
Digital experience management company 1E has entered into an exclusive…
Gigamon, FireEye collaborate on integration of Gigamon Hawk
Cloud visibility and analytics provider Gigamon has announced its latest…
EVANPOYNT and Stylumia partner exclusively for the Australian and New Zealand Markets
CHANNEL NEWS: EVANPOYNT has announced a compelling partnership with Stylumia…
Micro Focus announces Voltage SecureData integration with Snowflake to provide secure analytics with data privacy and protection
Integration enables 100 per cent cloud-native solution for high-scale secure…
MaxContact Helps Contact Centre Agents Communicate and Collaborate More Effectively With Microsoft Teams Integration
Company Partners with Entrust ICT to deliver integrated solution
AIICT with AWS offers new Certified Artificial Intelligence Professional course
The Australian Institute of ICT (AIICT) has introduced a new…
Secolve and LMNTRIX announce Australian-first partnership to combat OT attacks
PARTNERSHIP ANNOUNCEMENT by Secolve: Australian OT cybersecurity expert Secolve has…
PMT Security announced as Milestone Systems Diamond Partner for 2021
COMPANY NEWS by PMT Security: Wholly Australian owned security company,…
Bitglass announces integrations with leading SD-WAN providers for a flexible SASE platform
STRATEGIC ALLIANCES: Bitglass, the total cloud security company, today announced…

Comments

Re: iTWire - DuckDuckGo, Vivaldi join Brave in opposing Google's new ad-targeting tech

Google proving yet again that in the last two-three decades, technocrats have only learned how to better exploit division in[…]
Re: iTWire - NBN Co begins consultation ‘with industry in two-part wholesale pricing consultation paper’

I have unlimited 100/40 with tpg for $89 a month (about the same as or less than ADSL with TPG[…]
Re: iTWire - Anger as woman researcher walks away empty-handed from hacking contest

She didn't walk away empty handed, she got a partial win which meant she got 50% of the prize value
Re: iTWire - 11 years since Collateral Murder video, Assange languishes in prison

It's a mess, sadly. Will Assange ever be free?
Re: iTWire - Hospitality marketplace provider Doshii adds three new PoS partners

Sounds like they'll be both processing plenty of Dosh and earning plenty of it too!