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Tuesday, 21 July 2020 17:12

Settling into the new normal: a peek into the post COVID-19 call centre

GUEST OPINION BY MaxContact: Australia’s contact centres are hard at work developing a new modus operandi that allows them to run efficiently, regardless of whether agents are at home or in the office, writes Daniel Harding, Director – Australia Operations, MaxContact

Published in Sponsored Announcements

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Thursday, 09 July 2020 17:17

Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever

GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.

Published in Sponsored Announcements

Thursday, 09 July 2020 16:43

Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever

GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.

Published in Health

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Comments

Re: iTWire - Brother keeps your paperwork processes popping with its new multi-function home and printer

I would love to know if it has the equivalent of the HP E-print. That was such a great feature[…]
Re: iTWire - ACMA expects telcos to be proactive protecting their vulnerable consumers

I wonder what ACMA is going to do to help those people who are disadvantaged? Send out inspirational messages to[…]
Re: iTWire - Vodafone offers 5G broadband plans for its subscribers

The link to Vodafone in the article links to the Vodafone group website in the UK, not the Australian site.[…]
Re: iTWire - Labor needs to make high-speed broadband more affordable: Budde

Just for a start the removal of copper from the system will mean that the NBN will be a better[…]
Re: iTWire - New Linux backdoor BPFDoor found on systems, method of access unknown

Linux is becoming worse than Windows. :-(