|
Displaying items by tag: Services NSW
Tuesday, 21 July 2020 17:12
Settling into the new normal: a peek into the post COVID-19 call centre
GUEST OPINION BY MaxContact: Australia’s contact centres are hard at work developing a new modus operandi that allows them to run efficiently, regardless of whether agents are at home or in the office, writes Daniel Harding, Director – Australia Operations, MaxContact
Published in
Sponsored Announcements
Tagged under
Thursday, 09 July 2020 17:17
Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever
GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.
Published in
Sponsored Announcements
Tagged under
- contact centre agents
- Contact centres
- COVID 19 crisis
- Brendan Maree
- 8x8
- Pandemic
- Telstra
- Services NSW
- shutdown
- restrictions
- Virus
- financial institutions
- Utilities
- Robotic automation
- Chatbots
- Interactive Voice Response
- Call centres
- Business
- Australia
- Call centre operators
- Australian Banking Association
- new business
- consumers
- Investment
- Economy
Thursday, 09 July 2020 16:43
Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever
GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.
Published in
Health
Tagged under
- Contact centres
- contact centre agents
- COVID 19 crisis
- Brendan Maree
- 8x8
- Pandemic
- Telstra
- Services NSW
- shutdown
- restrictions
- Virus
- financial institutions
- Utilities
- Robotic automation
- Chatbots
- Interactive Voice Response
- Call centres
- Business
- Australia
- Call centre operators
- Australian Banking Association
- new business
- consumers
- Investment
- Economy
WEBINARS ONLINE & ON-DEMAND
-
Free virtual event: Introduction to marketing automation, Wednesday 25th August
Free virtual event: Introduction to marketing automation, Wednesday 25th August. In… -
The Future of SD-WAN and SASE
EVENT INVITE & GIN TASTING:: OvertheWire and VMware invite you to… -
EVENT INVITE: Should TV move: 600 MHz, the long tail, and the government’s media reform green paper
Telsoc is inviting viewers to watch and listen media and… -
Examining best practice to scale and operationalise AI
AI for Business Summit 3-5 August 2021 Sydney | Australia… -
EVENT INVITE: Panel discussion - The changing face of ecommerce
EVENT INVITE: Ecommerce is evolving more rapidly than ever before.…
GUEST ARTICLES
-
Why People Like Discord?
Guest Opinion: As you’re surely well aware, there’s no shortage… -
GamoVation Quick Checkers brings a timeless classic to the modern age
REVIEW PROMOTION When it comes to timeless games that are… -
Five best security practices for remote teams during COVID-19 and beyond
Guest Opinion: Social distancing measures taken by responsible employers have… -
Five questions to ask before undertaking a process automation project
GUEST OPINION by Chris Ellis, APAC Technical Evangelist, Nintex: The… -
New Sisense ‘Extense’ Framework Enables AI-driven analytical experiences to be ‘Infused’ in Apps like Slack, Salesforce and Google
Company News: Sisense, the leading AI-driven platform for infusing analytics everywhere,… -
the vanishing human in service businesses and why quality is more important than ever before
GUEST OPINION by Tony Bailey, CEO AccessHQ: At the risk… -
iTWireTV Interview: Acclimation's Rod Taubman and Cameron Sherrard talk SAP and the Capgemini acquisition
GUEST INTERVIEW: Capping off an incredible 13 years is Acclimation,… -
Data analytics predictions from Aussie global leader and Gartner ‘Visionary’
GUEST OPINION: Glen Rabie, Yellowfin the CEO of an Australian-based… -
New Fortinet research reveals 71 per cent of Australian organisations don’t feel highly prepared for an IT security threat
Guest Opinion: Fortinet completes significant study revealing cybersecurity preparedness of… -
10 Steps to Fight Back Against Identity Theft
Guest Opinion: No one ever wants to believe they’re victims…
VENDOR NEWS
-
Tecala Ranked on Channel Futures MSP 501—Tech Industry’s Most Prestigious List of Global Managed Service Providers
COMPANY NEWS: Tecala, Australia’s award-winning technology services and IT consulting… -
APAC Blockchain Conference 2021
14-16 September 2021 | Crowne Plaza Sydney Darling Harbour |… -
ExtraHop Experts Contribute Network Detection and Response Expertise to MITRE ATT&CK Framework
Cybersecurity knowledge base expands to support evolving security landscape COMPANY… -
Talend extends APAC presence with cloud data infrastructure in Australia to serve customer growth
Helps customers maintain data sovereignty requirements and improve organisation's data… -
RICOH Pro C7200sx Series Scoops Mid-Volume CMYK+ BLI PRO Award
New gold and silver toners enhance digital print enhancement capability… -
Barco Research Finds Meeting Rooms Take Centre Stage in Australian Hybrid Workplaces
Meeting Barometer drops as people struggle with virtual collaboration, on… -
Talend Partners with Snowflake in Breakthrough Development to Deliver Healthy, Analytics-Ready Data at Scale Inside Data Cloud
Technology collaboration assesses and improves data accuracy and reliability from… -
Nintex Named a Digital Business Platform Leader
Independent research and advisory firm Aragon Research identifies Nintex as… -
Forbury shortlisted as category winner in Proptech Awards
COMPANY NEWS: Commercial real estate valuation software company Forbury has… -
Talend achieves ISO Certification Standards for Information Security and Data Privacy
COMPANY NEWS: Data integration and data integrity provider Talend has…
Guest Opinion
-
Why People Like Discord?
Guest Opinion: As you’re surely well aware, there’s no shortage…
-
Five best security practices for remote teams during COVID-19 and beyond
Guest Opinion: Social distancing measures taken by responsible employers have…
-
Five questions to ask before undertaking a process automation project
GUEST OPINION by Chris Ellis, APAC Technical Evangelist, Nintex: The…
-
New Sisense ‘Extense’ Framework Enables AI-driven analytical experiences to be ‘Infused’ in Apps like Slack, Salesforce and Google
Company News: Sisense, the leading AI-driven platform for infusing analytics everywhere,…
-
the vanishing human in service businesses and why quality is more important than ever before
GUEST OPINION by Tony Bailey, CEO AccessHQ: At the risk…
Guest Interviews
-
iTWireTV Interview: Acclimation's Rod Taubman and Cameron Sherrard talk SAP and the Capgemini acquisition
GUEST INTERVIEW: Capping off an incredible 13 years is Acclimation,…
-
Interview: Blue Yonder expands into Australia and rebrands from JDA Software
PROMOTIONAL NEWS INTERVIEW: iTWire spoke with the company’s Melbourne-based Vice… -
iTWireTV Interview: VMware's Chris Evans talks future of SD-WAN at SASE for Over the Wire SPECIAL EVENT
GUEST INTERVIEW: The special guest speaker at Over The Wire's… -
ITWIRETV INTERVIEW: Aparavi's Gary Lyng explains data intelligence, automation and more in 2021
GUEST INTERVIEW: We live in a golden era of data,… -
ITWIRETV INTERVIEW: AMD's Pete Chambers talks CPUs, GPUs, HPC and next-gen computing
AMD's star has been rising ever since it launched its…
Guest Reviews
-
GamoVation Quick Checkers brings a timeless classic to the modern age
REVIEW PROMOTION When it comes to timeless games that are…
-
To Play Or Not To Play: Honest Review of MXGP 2020
Guest Review: The latest addition to Milestone’s licensed racing series… -
Rip DVD with HandBrake on Windows 10
DVD ripping is the process of extracting entire or selected… -
SolarWinds NTA puts the network admin's finger on the networking pulse
REVIEW PROMOTION The network has always been important, and even… -
Outlook PST Repair is the solution to sysadmin PST and OST headaches
REVIEW PROMOTION: Storing all your email online is great, but…
Guest Research
-
APAC construction sector shows strong optimism and investment post-COVID with digitisation tipped as key growth area, InEight Outlook finds
Ninety-three percent of capital project and construction professionals in APAC are optimistic about… -
Australian frontline healthcare organisations helped by Workday to battle COVID-19 pandemic
COMMISSIONED RESEARCH The devastation caused by the COVID-19 pandemic has… -
Vertel reveals the top 10 technologies that will impact workplaces between 2020 and 2025
GUEST RESEARCH: SD-WAN set to be a pillar technology in… -
Remotely Exploitable ICS Vulnerabilities on Rise, as Reliance on Remote Access to Industrial Networks Increases During COVID-19
GUEST RESEARCH: New report from Claroty researchers finds latest ICS… -
New Research from Rapid7 Finds Australia 14th Most Exposed to Cyber Risks
GUEST RESEARCH: While there has been an average 13% decrease…
Guest Research & Case Studies
-
Radware reveals hacktivists flying under the radar
GUEST RESEARCH: An in-depth survey of hacktivists by Radware has… -
New research study reveals urgent need for modern security solutions amid rapid transition to API- and cloud-centric applications
GUEST RESEARCH: Fastly, a global edge cloud platform provider, today… -
Achievers study finds Australian managers disconnected from the realities faced by employees in 2021
Australia's managers consistently overrate both their own — and their… -
M-Files leads Nucleus Research Content report for the eighth consecutive year
The 2021 Nucleus Research Content Services and Collaboration Value Matrix… -
Cost of Fraud in Asia-Pacific Markets is High According to LexisNexis Risk Solutions Study
Verifying Identity and Determining Transaction Origination are Common Challenges Across…
Channel News
-
Asus selects Archetype as lead creative agency
COMPANY NEWS: Asus has appointed Archetype as its creative agency… -
RangeMe fully launches global service to Australia, NZ retailers
Product discovery and sourcing platform RangeMe has fully launched its… -
AvePoint revamps partner program
Microsoft 365 data management specialist AvePoint has introduced a global… -
archTIS launches new global channel partner program
Canberra-based global technology provider for secure collaboration of sensitive information… -
Nozomi reworks partner program
Security vendor Nozomi Networks has announced enhancements to its channel… -
Wavelink launches new program to support Australian, NZ partners
Channel enterprise solutions provider Wavelink has launched a new partner… -
Over the Wire and Nextdc partner to lead digital transformation in Australia
Tech companies Over the Wire and Nextdc have extended their… -
Stax picks Nextgen as ANZ disty
Cloud management platform Stax has engaged Nextgen as a distributor… -
HPA scores distribution deal with Code
Barcode scanning and data capture specialist Code has engaged healthcare… -
LogRhythm seals deal with Chillisoft to expand Australian distribution
Security intelligence company LogRhythm has expanded its distribution in Australia…
Comments
-
Re: iTWire - The spectrum wars - again
To this day there is still some 700MHz spectrum unallocated.NO there isn't! I'm sorry but you are wrong here. The[…]
-
Re: iTWire - The spectrum wars - again
If TPG or Optus are limited in the amount of spectrum they can buy (by a cashed up telstra with[…]
-
Re: iTWire - Why owning a 4G LTE signal booster is beneficial?
All of the repeaters linked to in this article are ILLEGALThe only legal repeaters authorized for use by the ACMA[…]
-
Re: iTWire - 10 Steps to Fight Back Against Identity Theft
Mortgage fraud where identity theft makes families homeless, is not being helped in the U.S. by private equity/lending firms, banks[…]
-
Re: iTWire - Lack of skilled candidates a major staffing concern for employers: study
What are 'Prince skills' ???For business support roles: Project managers with Prince skills are commanding up to 29% more in[…]