Displaying items by tag: Services NSW

0

Shares

Subscribe to this RSS feed

Tuesday, 21 July 2020 17:12

Settling into the new normal: a peek into the post COVID-19 call centre

GUEST OPINION BY MaxContact: Australia’s contact centres are hard at work developing a new modus operandi that allows them to run efficiently, regardless of whether agents are at home or in the office, writes Daniel Harding, Director – Australia Operations, MaxContact

Published in Sponsored Announcements

Tagged under

Thursday, 09 July 2020 17:17

Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever

GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.

Published in Sponsored Announcements

Thursday, 09 July 2020 16:43

Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever

GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.

Published in Health

WEBINARS ONLINE & ON-DEMAND

WEBINAR INVITE: What’s new in Jira Service Management for ITSM Awesomeness
This is a webinar for all ITSM leaders interested in…
TelSoc Broadband Futures Forum – ABAC AgriTech Report
REPLAY AVAILABLE: TelSoc invites you to an on-demand replay of…
Vertiv to speak on newly defined edge infrastructure models
Vertiv is hosting a virtual session on the 28th of…
InterSystems shares vision for innovations in data at Virtual Summit 2021
EVENT INVITATION: InterSystems, a creative data technology provider dedicated to…
Australia and NZ’s most successful cybersecurity leaders in the financial services sector to speak at CISO FSI Online
ONLINE EVENT: Financial services organisations are exposed to more sources…

GUEST ARTICLES

The Increasing Costs of How We Treat Cheap Labour.
Guest Opinion: Since Covid-19 hit our shores in February last…
WEBINAR INVITE: What’s new in Jira Service Management for ITSM Awesomeness
This is a webinar for all ITSM leaders interested in…
How data can better support mental health
GUEST OPINION: Mental health issues were growing at an alarming…
Video advertising strong in Australia but has the highest ad fraud on desktop globally
GUEST RESEARCH: Digital media company Integral Ad Science has released…
VIDEO and CASE STUDY: SYSPRO contributes to 100% improvement in AF Gason’s results
10 years ago, AF Gason needed an enterprise system which…
4 ways SASE enhances enterprise cybersecurity
Guest Opinion: As cybersecurity threats grow, enterprises need robust cybersecurity…
Global survey reveals that Australian and New Zealand financial and retail companies struggle less than global counterparts to unify data assets needed to increase revenue, improve customer satisfaction, reduce costs
GUEST RESEARCH: Hazelcast, the provider of the real-time intelligent applications…
Bitglass study reveals stolen data spreads 11 times faster on Dark Web today vs six years ago
GUEST RESEARCH: Bitglass, the total cloud security company, today announced…
How UniConverter 13 improves your productivity
GUEST REVIEW: The world is progressing at a rapid rate than…
TelSoc Broadband Futures Forum – ABAC AgriTech Report
REPLAY AVAILABLE: TelSoc invites you to an on-demand replay of…

VENDOR NEWS

Instaclustr adds PostgreSQL to managed platform in public preview
PostgreSQL joining Cassandra, Kafka, Redis, and other open source data…
Wham, bam, SolarWinds SAM keeps you ahead of server and application downtime
REVIEW PROMOTION Any business network with more than a handful…
Coca-Cola Europacific Partners Indonesia Taps 8x8 CPaaS to Enhance Mobile Experience for Business-to-Business (B2B) Customers in Indonesia
Deploys 8x8 SMS API to Ensure Mobile App Security with…
Tecala Ranked on Channel Futures MSP 501—Tech Industry’s Most Prestigious List of Global Managed Service Providers
COMPANY NEWS: Tecala, Australia’s award-winning technology services and IT consulting…
ExtraHop Experts Contribute Network Detection and Response Expertise to MITRE ATT&CK Framework
Cybersecurity knowledge base expands to support evolving security landscape COMPANY…
Talend extends APAC presence with cloud data infrastructure in Australia to serve customer growth
Helps customers maintain data sovereignty requirements and improve organisation's data…
RICOH Pro C7200sx Series Scoops Mid-Volume CMYK+ BLI PRO Award
New gold and silver toners enhance digital print enhancement capability…
Barco Research Finds Meeting Rooms Take Centre Stage in Australian Hybrid Workplaces
Meeting Barometer drops as people struggle with virtual collaboration, on…
Talend Partners with Snowflake in Breakthrough Development to Deliver Healthy, Analytics-Ready Data at Scale Inside Data Cloud
Technology collaboration assesses and improves data accuracy and reliability from…
Nintex Named a Digital Business Platform Leader
Independent research and advisory firm Aragon Research identifies Nintex as…

Guest Opinion

The Increasing Costs of How We Treat Cheap Labour.
Guest Opinion: Since Covid-19 hit our shores in February last…
How data can better support mental health
GUEST OPINION: Mental health issues were growing at an alarming…
4 ways SASE enhances enterprise cybersecurity
Guest Opinion: As cybersecurity threats grow, enterprises need robust cybersecurity…
Tips on overcoming financial pitfalls as a Business Owner
Guest Opinion: Spending vast swathes of your precious time painstakingly…
How to converse in cloud: precipitation vs. repatriation
Equinix says digital leaders leverage “cloud precipitation” to optimise on-premises…

Guest Interviews

iTWireTV Interview: ResetData building revolutionary data centres to change the world
GUEST INTERVIEW: A data centre that reduces latency, increases proximity,…
iTWireTV Interview: Secureworks' Alex Tilley talks cybersecurity, ransomware, crypto, what business needs to do - and more!
GUEST INTERVIEW: We live in a time of cyber war,…
iTWireTV Interview: Aurecon engineers digitally transformed solutions to bridge the Acceleration Gap
GUEST INTERVIEW: Aurecon has embarked on a journey with Workday…
iTWireTV Interview: Zebra Technologies talks its new ET80/ET85 (ET8x series) 12-inch 2-in-1 tablets and Field Vision Mobility Study
GUEST INTERVIEW: The ET8x series of Zebra Technologies 2-in-1 tablets…
iTWireTV interview: eftpos announces eQR code payments platform with support of big Aussie banks, supermarkets and fintechs
GUEST INTERVIEW: Eftpos has announced that some of Australia's most…

Guest Reviews

How UniConverter 13 improves your productivity
GUEST REVIEW: The world is progressing at a rapid rate than…
Detailed review of PDFelement for Mac Version 8.5
GUEST REVIEW: Playing with PDF files has become a part…
Wham, bam, SolarWinds SAM keeps you ahead of server and application downtime
REVIEW PROMOTION Any business network with more than a handful…
Uncommitted network changes are a thing of the past with SolarWinds NCM
SPONSORED PROMOTION The core switch has failed, taking with it…
GamoVation Quick Checkers brings a timeless classic to the modern age
REVIEW PROMOTION When it comes to timeless games that are…

Guest Research

APAC construction sector shows strong optimism and investment post-COVID with digitisation tipped as key growth area, InEight Outlook finds
Ninety-three percent of capital project and construction professionals in APAC are optimistic about…
Australian frontline healthcare organisations helped by Workday to battle COVID-19 pandemic
COMMISSIONED RESEARCH The devastation caused by the COVID-19 pandemic has…
Vertel reveals the top 10 technologies that will impact workplaces between 2020 and 2025
GUEST RESEARCH: SD-WAN set to be a pillar technology in…
Remotely Exploitable ICS Vulnerabilities on Rise, as Reliance on Remote Access to Industrial Networks Increases During COVID-19
GUEST RESEARCH: New report from Claroty researchers finds latest ICS…
New Research from Rapid7 Finds Australia 14th Most Exposed to Cyber Risks
GUEST RESEARCH: While there has been an average 13% decrease…

Guest Research & Case Studies

Video advertising strong in Australia but has the highest ad fraud on desktop globally
GUEST RESEARCH: Digital media company Integral Ad Science has released…
VIDEO and CASE STUDY: SYSPRO contributes to 100% improvement in AF Gason’s results
10 years ago, AF Gason needed an enterprise system which…
Global survey reveals that Australian and New Zealand financial and retail companies struggle less than global counterparts to unify data assets needed to increase revenue, improve customer satisfaction, reduce costs
GUEST RESEARCH: Hazelcast, the provider of the real-time intelligent applications…
Bitglass study reveals stolen data spreads 11 times faster on Dark Web today vs six years ago
GUEST RESEARCH: Bitglass, the total cloud security company, today announced…
Vertiv research defines standard models for deploying edge infrastructure
Vertiv, a global provider of critical digital infrastructure and continuity…

Channel News

Lenovo renews Apex Legends Global Series partnership
Lenovo's Legion brand continues its partnership with the Apex Legends…
Storbie and Medmate partner for e-prescription fulfilment
Pharmacy websites running on the Storbie platform can now easily…
archTIS, Cirrus Networks partner on reseller deal
ASX-listed Canberra-based cyber security firm archTIS has partnered with IT…
Talend strengthens partnership with ARQ Group, appointing the company as a value added reseller in Australia
COMPANY NEWS: Talend, a global leader in data integration and…
Hills takes on Siklu distribution
mmWave fixed wireless specialist Siklu's full range of products are…
Midwich picks up MediaStar distribution for ANZ
AV and unified communications distributor Midwich Australia is now the…
Distribution partnership: SourseAI’s machine learning AI platform does deal with network automation experts Devoli
Devoli has gone straight to the source for the good…
Proofpoint revisits APAC distribution arrangements
Cybersecurity and compliance vendor Proofpoint has appointed Ingram Micro as…
Eway, Keap ink payment provider deal
Ecommerce payments provider Eway has finalised an agreement with CRM…
Vertiv revamps partner program
Power and cooling specialist Vertiv has varied its partner program…

Comments

Re: iTWire - ABC refuses request to rethink iview data sharing decision

I guess we can safely assume they're mining and selling our personal data to others.It's your ABC, but not your[…]
Re: iTWire - Review: OPPO A94 5G is the big brother of budget 5G phones

I agree. Not much new in these devices these days, but there is a big market out there for the[…]
Re: iTWire - Review: OPPO A94 5G is the big brother of budget 5G phones

Copying Samsung, which also has a A3x, A5x, A7x, A9x line up at similar price points.
Re: iTWire - Fake news: News Corp claims Huawei pulling out of Australia

Has Jennifer put the Dud in Dudley-Nicholson?
Re: iTWire - Q+A spreads misinformation – while discussing how to stop it

The problem lies with so-called pundits who are trying to push a particular line and do not bother to verify[…]