Displaying items by tag: Service

I've run internal IT teams, hired outsourcing companies, and consulted to others. With years of experience under my belt I’ve formed the view there are three traits - three values if you will - I believe are essential for excellence in service delivery. Here are the Three Amigos to help bring them to life.

Published in The Wired CIO

The Communications Alliance has noted that ACCAN’s release of a customer survey from February and March of this year lists positives and negatives. 

Published in Telecoms & NBN

"Independent cyber security consultancy" Foregenix has launched its Digital Forensics & Incident Response services, a "managed service that combines hands-on support from Foregenix’s Threat Intelligence Team and Serengeti", its "threat-hunting technology".

Published in Security

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