IFS has launched its new IFS Cloud platform, bringing together all of the IFS industry capabilities and functionality depth together on a single API-based platform, promising next-gen "embedded digital innovation."
I've run internal IT teams, hired outsourcing companies, and consulted to others. With years of experience under my belt I’ve formed the view there are three traits - three values if you will - I believe are essential for excellence in service delivery. Here are the Three Amigos to help bring them to life.
The Communications Alliance has noted that ACCAN’s release of a customer survey from February and March of this year lists positives and negatives.
"Independent cyber security consultancy" Foregenix has launched its Digital Forensics & Incident Response services, a "managed service that combines hands-on support from Foregenix’s Threat Intelligence Team and Serengeti", its "threat-hunting technology".
Australian tech start-up Teleportivity has launched its updated comm-tech platform at CeBIT 2018, which "captures the effectiveness of face-to-face communication by connecting users to a human operator through digital screens" so businesses can redistribute staff to any location instantaneously.
A new report from Ericsson's Consumer and IndustryLab explores the future of customer interactions with telcos, suggesting that, coupled with AI and automation, the zero-touch customer experience could be a touch of genius in customer service.
We're told it's rare for there to be a dispute on the eftpos network, but to ensure any such disputes are resolved quickly and easily, eftpos has launched a new service for a better consumer experience.
The ACCC has announced "a public inquiry to determine whether NBN wholesale service standard levels are appropriate, and to consider whether regulation is necessary to improve customer experiences".
Clever countermover Kogan is always outmanoeuvering competitors, with his latest cunning stunt a countenancing face-off that makes Kogan's 16GB-laden and best unlimited mobile plan free, for 30 days - but only for 96 hours.
The Telecommunications Industry Ombudsman (TIO) report launched today reveals 112,518 new complaints in the last financial year. Mobile complaints fell, but Internet and NBN complaints rose sharply.
Mobile platform services provider Syntonic, founded by major US tech players, is set to raise $5.4 million to "accelerate the company’s expansion plans".
Claiming to be unique in the e-commerce space with a white-glove service to help busy professionals buy the latest tech gadgets, here is Big Apple Buddy!
Consumer-advocates CHOICE say that nominations for the Choice Shonky Awards close 15 September 2015, with the ‘winners’ announced on 7 October - nominate shonky stuff now!
Yumtable’s partnered with Uber, launching #UberDINING to randomly select users each Friday to receive a free mystery CBD dining experience for two and return Uber travel.
Reader’s Digest has entered the awards business with its inaugural Quality Service Awards, with 1500 Aussies voting Amaysim the top Quality Service spot.
In today’s world, instant gratification isn’t instant enough, but ’anything’ delivery service ASAP aims to help - pronto.
ServiceNow is an enterprise cloud company that says it changes the way people and enterprises work, and we spoke to its MD to find out more.
Victorian residents of Cheltenham are the next in line to get their very own Apple Store - all from August 13, 2011.
From new iPad 2 driven smart signs, to a new 'Personal Setup' bench in Apple's retail stores, the king of the crunchy kingdom is taking its already market-leading Apple Stores and making them even better, putting competitors - and much of the rest of the computing world - to shame.
The integration of the Vodafone and 3 businesses continues with the opening of 3's service centres to Vodafone customers.
I've gone to No Landline at all (never thought that would happen) with a 100GB/month mobile plan which includes unlimited[…]
I too have a copy of the document.
I wasn’t speaking for Labor. I was speaking as a fellow journalist aware of what actually happened. I don’t know[…]
No, you do not. I have not linked to any source. Some random quote is irrelevant to this story.
Why wasn't it sent to us? It was sent to some small outlets that are definitely not mainstream. How can[…]