Displaying items by tag: Service desk

Cloud and managed service provider Nexon Asia Pacific has secured a multimillion-dollar multi-year agreement with privately-owned wealth management firm OrdMinnett to transition the company’s existing IT services to a completely new technology stack without downtime.

Published in Deals

With Systemology delivering business process automation and transformation since 2012, and its team experts in the field for over 20 years, the company’s expert business process skills, deep technical knowledge and commitment to customer satisfaction is what its customers say is Systemology’s most valuable differentiation in the marketplace.

Published in Business IT

Out of all the factors that make an IT team successful or otherwise, one of the most crucial is the service desk tool it uses. SolarWinds has a cloud-based SaaS product, built on the ITIL framework, that can help drive your operations.

Published in Enterprise Solutions

Out of all the factors that make an IT team successful or otherwise, one of the most crucial is the service desk tool it uses. SolarWinds has a cloud-based SaaS product, built on the ITIL framework, that can help drive your operations.

Published in Guest Opinion

The Tasmanian Government says 50 new IT jobs have been secured for the state as part of an industry assistance package of up to $1.36 million for a term of five years for DXC Technology to expand its enterprise delivery centre in Hobart.

Published in Government Tech Policy

Splunk announced this week its machine learning toolkit, as well as practical applications of this, built into its new IT Service Intelligence product.

Published in Enterprise Solutions
Wednesday, 13 April 2016 14:42

LANDesk Service Desk update

LANDESK today announced the release of Service Desk 2016.1, bringing new capabilities and features to its IT service management platform.

Published in Enterprise Solutions
Thursday, 21 January 2016 14:33

LANDESK updates Service Desk

Users of LANDESK will appreciate the addition of Skype for Business as way for users to contact their service desks.

Thursday, 30 July 2015 13:07

UXC wired up with $25 million in new contracts

ICT services consultancy UXC has secured multi-year contracts with a combined value of more than $25 million with two New South Wales Government owned electricity companies, Ausgrid and Endeavour Energy.

Published in Deals

ManageEngine's ServiceDesk Plus Standard Edition help desk software was previously free only when used by no more than five technicians or agents, but that limit has now been removed.

Monday, 10 February 2014 17:43

Applaud teams with Nimble as reseller

IT service desk and professional services firm Applaud has joined the Australian Partner Network of Nimble Storage as a value-added reseller.

Published in Market

ManageEngine aims to simplify billing for IT services companies with a new module for its ServiceDesk Plus-MSP software.

Company sets up direct operations in Australia, appoints industry veteran Geoff Masters as Vice President of APAC Sales.

Former CA Technologies executive will lead aggressive growth plans and product development.

Friday, 16 April 2010 16:06

Microsoft outsources IT services to Infosys

Outsourcing giant Infosys has been awarded a worldwide contract to manage Microsoft's internal IT services.

Published in Deals

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