Increased broadband speeds have improved performances of popular streaming services such as Netflix and YouTube during mid-September and October when compared to a pre-COVID baseline of February 2020, according to the ACCC.
Because the more you know, the less risk of downtime
GUEST OPINION by Mike Hicks, Principal Solutions Architect,ThousandEyes: ‘Unprecedented’, as a description, gets thrown around a lot these days. Less so, precipitous. And yet that’s what we saw in March - a precipitous rise in global network disruptions.
NBN Co says it has achieved or exceeded its National Broadband Network construction targets for 25 consecutive months by more than 230,000 premises, making 11.73 million premises ready to connect by 30 June this year.
IT infrastructure monitoring company LogicMonitor has announced that former Infosys and Tech Mahindra executive Swapnil Shah has joined the company as Leader of APAC Channel and Alliances.
Australian-listed Internet service provider Spirit Telecom has secured an agreement to acquire Queensland voice, data and cloud services provider VPD Group for $14 million as part of its expansion into the NSW and Queensland markets, to create what it says is an “entirely new” wholesale business - Spirit Partners.
Complaints about telco services by telecommunications consumers dropped nearly 14% in the three months of the January to March quarter this year, compared to the same quarter last year, according to the latest report from telecommunications lobby group Communications Alliance.
The COVID-19 pandemic is driving digital transformation for enterprises in the Southeast Asia region (ASEAN) and will open up wider opportunities for carriers and service providers, according to a new report.
Ericsson is introducing an entitlement server solution for on-device eSIM subscription activation without QR-codes for smartphones, enabling consumers to remotely activate and manage their eSIM-enabled smartphone.
Nokia and Smart - PLDT’s mobile arm – say they are working together to bring Industry 4.0 to Southeast Asia following the recent completion of a live 5G ‘standalone’ video call trial in the Philippines.
Global US-based technology and services company Synacor has announced its Zimbra email and collaboration platform added more than 100 new customers and expanded deals with 220 others in the second quarter this year.
Telcommunications service providers have just until the start of September to provide information on their compliance with the revised Telecommunications Consumer Protections Code (TCP Code) to the telecommunications regulator regulator, ACMA.
The Australian Compeition and Consumer Commission is seeking public submisssions on the Consumer Data Right compliance rules currently being developed, and which will allow consumers to require their bank to share their data with accredited service providers.
Acronis has come a long way in the last 15 years, claiming leadership in hybrid cloud data protection and storage, with strong partner results and shared growth, thanks to multiple services delivered via the Acronis Data Cloud platform – and more.
Telecommunications carrier Vertel and Nuage Networks, Nokia's software-defined network venture, are set to launch software-defined WAN services for Vertel's government, enterprise and service provider customers in July this year.
Communications Compliance says Australian consumers are now more informed than ever about telecommunications offerings, with 377 telecoms services providers meeting their compliance obligations under the Telecommunications Consumer Protections Code (TCP) this year.
Inabox has paid its maiden dividend and posted revenues of $88 million for the first half 2016 — a 37% year on year increase — in its first results since listing on the ASX.
The Communications Alliance says a sustained effort by service providers to “improve the customer experience” has helped contribute to the fall in the ratio of complaints about mobile services at the same time that mobile service numbers have grown.
Companies allowing their service providers to access or hold sensitive or confidential data are sitting on a cyber-security “time bomb” unless they take smart action to manage the risk of the providers suffering a data breach, according to an IT governance professional.
The NBN is trialling a new pricing model for service providers that offers discounts for increasing bandwidth they purchase for their customers.
Several service-based industries have not progressed beyond the fundamentals of customer service at a time when consumer expectations are reaching new heights, according to a newly published survey which also reveals a ‘clear disconnect’ between Australian businesses and digitally empowered consumers when it comes to customer experience.
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