The NBN is trialling a new pricing model for service providers that offers discounts for increasing bandwidth they purchase for their customers.
Several service-based industries have not progressed beyond the fundamentals of customer service at a time when consumer expectations are reaching new heights, according to a newly published survey which also reveals a ‘clear disconnect’ between Australian businesses and digitally empowered consumers when it comes to customer experience.
Veeam’s new managed backup portal for service providers, which it says ‘enables partners to launch new services and accelerate cloud revenue opportunities.’
Telco service provider iTalkBB has copped a formal warning from the Australian Communications and Media Authority (ACMA) over its failure to provide information to consumers which allows comparisons of the offerings from different telcos on a like-for-like basis.
Wi-Fi connectivity at home is growing at a rapid rate for consumers all around the world with the average home now having six media devices connected to its Wi-Fi network – but it’s not all smooth sailing with a disparity between consumer expectations and performance of their networks.
Citrix Workspace Cloud was originally announced at the company's Synergy 2015 conference for delivery sometime in 2015, but Citrix has now revealed that it will be released this quarter.
A high number of consumers who have complained to their phone and Internet service providers are dissatisfied with how their complaint was handled.
Large data centres operated by telcos and service providers can now take advantage of NEC’s latest SDN-compatible switches.
The Australian market for routers has stopped growing over the past 18 months and equipment supplies might be in for a “sustained drought” in revenues, according to a new market research report.
Australian-based Asia Pacific eCommerce payments provider eWAY has moved to expand its New Zealand business, launching what it says is the country’s first service that enables a retail store to set up online payments hassle-free, without even needing to talk to their bank.
All-flash storage vendor SolidFire has officially opened its new Sydney office, the company's third in the Asia Pacific region.
Service provider hosted apps and desktops are being taken up mainly by the top end of the SME market, according to Citrix.
Equinix has signed a new tenant for its ME1 data centre: cloud and communications services provider National Voice + Data.
SMEs' IT requirements are maturing and hosting companies need to react accordingly, according to a Parallels executive.
A Melbourne based cloud service provider has improved its service levels at minimal cost through the use of SolarWinds Virtualization Manager.
If you're planning to upgrade one or 100 PCs from Windows 8 to 8.1, Microsoft has got you covered. But what about the multi-PC home or small business?
Parallels has updated Plesk Panel, the widely used alternative to cPanel. Web Presence Builder has also been updated.
HP is trying to make it cheaper and easier for its customers to move into public or private clouds. Financing and services are at the heart of the announcements.
The peak telecoms consumer body in Australia says the latest Telecomunications Industry Ombudsman (TIO) report reveals another "dreadful year" for telco customers, with complaints still near all time highs. Of particular concern is a ballooning number of complaints from customers who have been given inaccurate advice.
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