Companies allowing their service providers to access or hold sensitive or confidential data are sitting on a cyber-security “time bomb” unless they take smart action to manage the risk of the providers suffering a data breach, according to an IT governance professional.
The NBN is trialling a new pricing model for service providers that offers discounts for increasing bandwidth they purchase for their customers.
Several service-based industries have not progressed beyond the fundamentals of customer service at a time when consumer expectations are reaching new heights, according to a newly published survey which also reveals a ‘clear disconnect’ between Australian businesses and digitally empowered consumers when it comes to customer experience.
Thanks Peter! A story well worth reporting.A tiny step in a better direction except that 2035 will be far too[…]
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By moving away from fibre and sticking with an archiac mess of copper the Coalition ensured that wireless would be[…]
This is such an interested case, that will shape the World's view of a controlled monopoly or is it a[…]
Excellent article thx Alex -Pricing to enable bonuses to execs while hiding what they do to their 'essential workers' -[…]