The technology analyst firm IDC has predicted that more than 65% of firms in the Asia-Pacfic region will digitise operations between 2020 and 2023.
Global market intelligence firm IDC has downgraded its forecast for IT spending in the Asia-Pacific region, excluding Japan and China (APEJC), from 5.2% growth, which it forecast in January, to 1.2% due to the impact of the coronavirus outbreak in the region.
Perhaps the reason that customer experience (CX) is so important is that we are all becoming digital natives – with some starting very early.
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