COMPANY NEWS: Provider of digital adoption platforms WalkMe has appointed Wayne McCulloch as chief customer officer.
Veteran-founded organisation WithYouWithMe is allocating $10 million dollars of free digital skills training to Afghan refugees following the fall of Kabul.
Vocus today announced it has migrated its contact centre platform to Amazon Connect, a scalable cloud contact centre on AWS. This allows it to deliver a more personalised digital experience for customers. The move took less than eight weeks and supports more than 5,000 customers 24x7.
Move over Netflix; Salesforce is the latest streaming service on the block except the focus is engaging business stories, live events, thought leadership, and expert advice. Salesforce+ is the streaming service to inspire and motivate everyone.
Digital business transformation company Publicis Sapient has appointed Claire Rawlins to the role of country managing director for Australia.
Publicly accessible Salesforce communities have been discovered to be misconfigured and expose sensitive information, according to findings from Varonis’ research team.
Global customer relationship management (CRM) software provider Salesforce has completed its acquisition of enterprise collaboration platform Slack Technologies.
As the available channels for advertising increase, so too does the complexity of managing advertising inventory and campaign results. Salesforce has announced Advertising Sales Management for Media Cloud to aid publishers in managing cross-channel advertising sales, automating advertising, improving campaign performance, and driving revenue.
With customer interactions changing dramatically in the age of COVID-19 with stores closing and events canceled, companies must transform to meet swelling digital demands. Salesforce AppExchange has introduced new chat and trusted review features to make it easier for customers to connect with partners.
Salesforce.org has announced its new Marketing Cloud for Nonprofits to equip organisations of all sizes with the tools needed to build new personalised engagement with prospective supporters and deepen existing relationships.
Australian-founded cloud-based software provider Skedulo has raised US$75 million in a series C capital raising round led by SoftBank Vision Fund 2.
Customer experience automation vendor ActiveCampaign has launched a US$2 million developer fund to support app developers who create tools that will help ActiveCampaign's customers.
The analytics and business intelligence platform Tableau announced today it is bringing data analytics and artificial intelligence (AI) together in a suite of new and expanded augmented analytics features. These aim to empower all Tableau users to make smarter and faster decisions, no matter their background.
It will be no surprise not-for-profit (NFP) organisations have been hit hard by COVID-19 driving up demand for their services while driving down donations and volunteers. Salesforce research indicates increasing digital experiences is the key to NFP recovery.
Adobe has appointed former Salesforce executive Jeremy Smith as director of Digital Experience for Australia and New Zealand, the company says.
The proposed acquisition of Slack Technologies by Salesforce will not be opposed by the competition regulator the ACCC.
Electronic signing software platform vendor DocuSign this week announced the appointment of Dan Bognar as its group vice president and general manager for the Asia Pacific and Japan (APJ) region.
Professional services firm Deloitte is acquiring Soda Strategic in order to strengthen the firm's Salesforce capability.
Identity platform for application teams provider Auth0 has appointed international data privacy lawyer Lucy McGrath as its first Vice President of Privacy.
Investment in cyber security reached US$53 billion in 2020, an increase of 10% year-on-year, the technology analyst firm Canalys says.
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