Telstra's half-yearly profits have dropped by 14.4% and its revenue has fallen by 3.6%, according to an announcement on Thursday.
Omnichannel customer experience and contact centre solutions company Genesys is to undertake an overhaul of accounting software provider MYOB’s contact centre capabilities.
Optus has launched native Voice over Wi-Fi — or Wi-Fi Calling — which the telco says allows customers to easily make and receive calls, SMS and MMS where there is limited mobile coverage but an accessible Wi-Fi service, such as home or public WiFi.
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