Displaying items by tag: Rules

Australia’s two largest telcos - Telstra and Optus - along with Aldi’s Medion Mobile, have been warned by the telecommunications industry regulator ACMA for failing to adequately verify people’s identities prior to transferring their mobile phone numbers from other telcos.

Published in Telecoms & NBN

Telcos offering fixed broadband services will be required to publish their customer service commitments and details of their associated performance under new industry rules being proposed byAustralia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA).

Published in Telecoms & NBN

Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA), has taken action to enhance NBN consumer experience rules to protect Australians during the final phase of the National Broadband Network migration.

Published in Technology Regulation

Given the current Covid-19 crisis and the greater shift to digital channels by customers, the need for digital accessibility is paramount. However, many business leaders in Australia are often unaware of their organisation’s accessibility obligations by law or can be overwhelmed by a myriad of technical hurdles when it comes to implementation.

Published in Business IT

The Australian Communications and Media Authority (ACMA) has blasted Telstra, Optus, TPG and Dodo for letting down their customers, finding all of the telcos in breach of consumer protection rules after more than 1,500 of their customers were left without services while trying to migrate to the National Broadband Network (NBN).

Published in Telecoms & NBN

Australia’s telecommunications regulator the Australian Communications and Media Authority (ACMA) has announced that it will soon consult on rules to assist consumers when their fixed broadband telco fails to meet retail service levels.

Published in Telecoms & NBN

Australia’s electricity retailers and generators are prohibited from keeping consumer and small business electricity prices unnecessarily high when costs fall, under new guidelines issued by the competition regulator, the ACCC, aimed at protecting consumers and businesses from excessive electricity prices.

Published in Technology Regulation

The telecommunications regulator ACMA says it is reviewing and adjusting its work programs so the communications and media sectors can prioritise their business-critical functions and continue communicating during the COVID-19 pandemic.

Published in Health

Australia’s telecommunications regulator ACMA is stepping up its crackdown on scams perpetrated over mobile phone networks with plans to introduce new rules to prevent mobile number porting fraud.

Telcos are required to do a welfare check on people who have tried to call during a large network outage of telecommunications systems, under newly legislated rules for emergency call services in Australia.

Published in Telecoms & NBN

Proposed new rules for telecommunications customer premises cabling products and wiring have been released for public consultation by the communications industry lobby group, Communications Alliance.

The final rules devised by the Australian Communications and Media Authority to improve the experience of consumers who move over to the national broadband network, and carrying penalties of up to $10 million for offenders, take effect from today.

Published in Telecoms & NBN
Wednesday, 12 September 2018 11:18

ACCC wants public input on Consumer Data Right rules

The Australian Compeition and Consumer Commission is seeking public submisssions on the Consumer Data Right compliance rules currently being developed, and which will allow consumers to require their bank to share their data with accredited service providers.

Published in Data

New rules restricting gambling advertising during live sport streamed online have now been approved by the broadcasting and telecommunications regulator, the Australian Communications and Media Authority.  

Published in Technology Regulation

The Australian Communications and Media Authority has issued new rules providing regulatory safeguards for consumers moving to services delivered over the NBN – cautioning telcos to take immediate steps to embed the rules in their business practices.

The Communications Alliance says it has welcomed the ACMA's NBN Service Migration Determination published today and is "pleased that the AMCA took on board a range of industry's suggestions".

Published in Telecoms & NBN

A final set of new rules requiring telcos to help their customers move smoothly to the national broadband network has been released today by the ACMA.

Published in Telecoms & NBN

Amended restrictions aimed at protecting Australian children from gambling promotional content during live sport being streamed online have been proposed by the Australian Communications and Media Authority.

Published in Technology Regulation

New telco industry standards designed to give consumers an improved complaints experience when migrating to the national broadband network are about to come into effect, with the regulator acknowledging that “buck-passing” has plagued consumer experiences in the past.

Published in Telecoms & NBN
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