Displaying items by tag: Retailers

GUEST OPINION by Jeremy Ducklin, Managing Director, Congress Rental:  As businesses struggle to operate amid Australia’s COVID-19 restrictions, many are turning to temperature sensing technology to reduce health risks for both staff and clients.

Published in Guest Opinion

Retail industry advocate and veteran, Russell Zimmerman, is joining debit card prrovider eftpos in a move the payment provider says will support it to help Australian small and medium businesses reduce their costs in the COVID 19 rebuild.

Published in People Moves

Coles has partnered with flybuys to launch flypay, as a new way for customers to “seamlessly pay” for purchases and collect flybuys points when shopping online at selected retailers.

Published in Market

Global instant messaging users are forecast to reach reach 4.3 billion in 2020, rising from 3.9 billion in 2019, according to a new research report.

Published in Market

Franchised parcel delivery service CouriersPlease is claiming an Australia-first with the launch of a self-service return from home solution for online shoppers looking to return items more conveniently, while complying with social-distancing rules imposed during the COVID 19 lockdown.

Published in Health

New Zealand’s competition enforcement agency The Commerce Commission has been inundated with a significant increase in consumer complaints about retailers selling online in recent weeks, prompting the regulator to issue a reminder to retailers of their obligations when they sell products online.

Published in Market

Retail sales in the Asia Pacific region are predicted to decline by 10% this year compared to 2019, to reach US$767 billion, with China the most negatively affected country in the region.

Published in Market

The COVID-19 pandemic is causing severe disruption to Australian small businesses, with many businesses “doing it tough”, according to Rod Sims, the Chair of the competition regulator the Australian Competition and Consumer Commission (ACCC).

Published in Health

Consumer advocate CHOICE is calling on Australian brands not to take advantage of the COVID-19 crisis with what it says are “pushy sales tactics” that fuel consumer anxiety.

Published in Health

New Zealand’s competition regulator, The Commerce Commission, has released draft guidance to help the telecommunications industry understand its approach to monitoring and enforcing obligations on telco Chorus - and other local fibre companies (LFCs) - to allow retailers access to unbundled fibre services with acceptable terms and prices.

Australia’s National Retail Association (NRA) has released a blueprint designed to tackle what it says are the “unprecedented challenges” confronting the retail sector and set Australian retail on course for recovery, and calling on federal and state governments to give immediate assistance to retailers feeling the effects on their businesses of the coronavirus outbreak.

Published in Health

Global contactless payment transactions values will reach nearly US$6 trillion in 2024, up from $2 trillion in 2020, according to a new report which found that increase will be driven by significant growth in OEM Pay and contactless card transaction values, especially in the US.

Published in Market

Global spending on point of sale (POS) software by retail and restaurant businesses is forecast to grow to US$1.7 billion in 2024, up from US$1.1 billion in 2019, according to a new report.

Published in Market

Global digital money transfer transaction volume will reach 2 billion by 2024, up from 1.1 billion in 2019, according to a new report.

Published in Market

Global digital money transfer transaction volumes will reach 2 billion by 2024, up from 1.1 billion in 2019, according to a new report.

Published in Market

Australia’s online retailers are susceptible to cybercriminals spoofing their brand identity and increasing the risk of email fraud for customers, according to a new report.

Published in Security

Global spending on digital commerce will reach US$18.7 trillion by 2024, up from $11.2 trillion in 2019 - an increase of 66% over the forecast period, according to a new report.

Published in Market

Online purchases are gaining dominance over buying in stores, with three-fourths (75%) of surveyed millennial shoppers - and more than half (53%) of Gen X shoppers - indicating they shopped in a store and left without a purchase only to end up buying the item online.

Published in Market
Sunday, 15 September 2019 23:25

Give Customers What They Want

The Perception Gap Between Retailers, Sales Assistants and Shoppers

The front line is where the action happens – and employees who are in the thick of daily operations get a real feel for what’s happening. In retail, this is where sales assistants interact with customers. When retail decision makers are removed from the front line, how well do they know what the customer wants and what their employee needs?

Sunday, 15 September 2019 23:07

Give Customers What They Want

SPONSORED NEWS. The Perception Gap Between Retailers, Sales Assistants and Shoppers

The front line is where the action happens – and employees who are in the thick of daily operations get a real feel for what’s happening. In retail, this is where sales assistants interact with customers. When retail decision makers are removed from the front line, how well do they know what the customer wants and what their employee needs?

Published in Market

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