Displaying items by tag: Retailers

Retail sales in the Asia Pacific region are predicted to decline by 10% this year compared to 2019, to reach US$767 billion, with China the most negatively affected country in the region.

Published in Market

The COVID-19 pandemic is causing severe disruption to Australian small businesses, with many businesses “doing it tough”, according to Rod Sims, the Chair of the competition regulator the Australian Competition and Consumer Commission (ACCC).

Published in Health

Consumer advocate CHOICE is calling on Australian brands not to take advantage of the COVID-19 crisis with what it says are “pushy sales tactics” that fuel consumer anxiety.

Published in Health

New Zealand’s competition regulator, The Commerce Commission, has released draft guidance to help the telecommunications industry understand its approach to monitoring and enforcing obligations on telco Chorus - and other local fibre companies (LFCs) - to allow retailers access to unbundled fibre services with acceptable terms and prices.

Australia’s National Retail Association (NRA) has released a blueprint designed to tackle what it says are the “unprecedented challenges” confronting the retail sector and set Australian retail on course for recovery, and calling on federal and state governments to give immediate assistance to retailers feeling the effects on their businesses of the coronavirus outbreak.

Published in Health

Global contactless payment transactions values will reach nearly US$6 trillion in 2024, up from $2 trillion in 2020, according to a new report which found that increase will be driven by significant growth in OEM Pay and contactless card transaction values, especially in the US.

Published in Market

Global spending on point of sale (POS) software by retail and restaurant businesses is forecast to grow to US$1.7 billion in 2024, up from US$1.1 billion in 2019, according to a new report.

Published in Market

Global digital money transfer transaction volume will reach 2 billion by 2024, up from 1.1 billion in 2019, according to a new report.

Published in Market

Global digital money transfer transaction volumes will reach 2 billion by 2024, up from 1.1 billion in 2019, according to a new report.

Published in Market

Australia’s online retailers are susceptible to cybercriminals spoofing their brand identity and increasing the risk of email fraud for customers, according to a new report.

Published in Security

Global spending on digital commerce will reach US$18.7 trillion by 2024, up from $11.2 trillion in 2019 - an increase of 66% over the forecast period, according to a new report.

Published in Market

Online purchases are gaining dominance over buying in stores, with three-fourths (75%) of surveyed millennial shoppers - and more than half (53%) of Gen X shoppers - indicating they shopped in a store and left without a purchase only to end up buying the item online.

Published in Market
Sunday, 15 September 2019 23:25

Give Customers What They Want

The Perception Gap Between Retailers, Sales Assistants and Shoppers

The front line is where the action happens – and employees who are in the thick of daily operations get a real feel for what’s happening. In retail, this is where sales assistants interact with customers. When retail decision makers are removed from the front line, how well do they know what the customer wants and what their employee needs?

Sunday, 15 September 2019 23:07

Give Customers What They Want

SPONSORED NEWS. The Perception Gap Between Retailers, Sales Assistants and Shoppers

The front line is where the action happens – and employees who are in the thick of daily operations get a real feel for what’s happening. In retail, this is where sales assistants interact with customers. When retail decision makers are removed from the front line, how well do they know what the customer wants and what their employee needs?

Published in Market

ZEBRA SPONSORED NEWS. In today’s on-demand economy consumers have the luxury of shopping wherever and however they want. Zebra’s 2019 Shopper Vision Study revealed that shoppers still prefer to shop in-store over online, but brick and mortar retailers still need to be able to provide the level of convenience that shoppers are accustomed to.

Published in Market

In today’s on-demand economy consumers have the luxury of shopping wherever and however they want. Zebra’s 2019 Shopper Vision Study revealed that shoppers still prefer to shop in-store over online, but brick and mortar retailers still need to be able to provide the level of convenience that shoppers are accustomed to.

The emergence of 5G and the use of smartphone cameras and other devices is set to bring significant change to consumer shopping habits and the retail sector, according to newly released research.

Published in Strategy

Australia’s competition watchdog, the ACCC, has published a guide for NBN fixed wireless customers, advising them how to seek compensation when they encounter problems with broadband services, including slow speeds.

Published in Telecoms & NBN

Many retail associates believe that if they are equipped with tablets, they could provide better customer service and improve the shopping experience, according to a newly published survey from global IT services provider Zebra Technologies.

Published in Market

Optus has released a white paper based on its recent Enterprise 4.0 survey which the telco says provides insights into how Australian businesses can drive revenue growth through personalisation.

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