New research commissioned by CRM and RPA vendor Pegasystems suggests Australians want to talk to people, rather than bots, for all but the simplest customer service tasks.

Wondering what your Mum wants for Mother's Day? We've already seen a range of interesting gadgets and gift cards suggested as great gifts, but what about also just getting in actual contact via call, text or video chat, if you can't be there in person?

Smart street lighting deployments will realise US$15 billion in cumulative energy savings for cities upto 2023, according to a newly published global report.