Displaying items by tag: Regulator

New Zealand regulator and competition enforcement agency The Commerce Commission has filed proceedings at the High Court in Christchurch seeking declarations that consumer loan provider Moola engaged in cartel conduct relating to online advertising on Google Ads.

Published in Technology Regulation

Mobile phone services provider Lycamobile has been penalised $600,000 by the telecommunications industry regulator ACMA after prolonged and large-scale customer data failures, which could have put people in danger.

Published in Telecoms & NBN

ACCC Commissioner Sarah Court has been appointed to the position of Deputy Chair at Australia’s national corporate, markets, financial services and consumer credit regulator, the Australian Securities and Investments Commission (ASIC),

Published in People Moves

The telecommunications industry regulator, the Australian Communications and Media Authority (ACMA), has completed its sunset review of mobile premium services determinations.

Published in Telecoms & NBN

New Zealand online lender Moola has agreed a settlement with the country’s competition regulator the Commerce Commission requiring it to credit or refund approximately $2.8 million to current and former borrowers, after acknowledging the Commission’s view that it charged unreasonable credit and default fees.

Published in Technology Regulation

New Zealand’s competition enforcement agency, The Commerce Commission has warned power lines company Horizon Energy for contravening its network quality standards through an excessive level of power outages in the 2017 and 2018 years.

Published in Energy

The telecommunications industry regulator, the Australian Communications and Media Authority (ACMA), is seeking public feedback on its compliance priorities for its 2021–22 work program.

Published in Telecoms & NBN

New Zealand’s competition watchdog The Commerce Commission has warned the country’s three mobile network operators that they should provide more meaningful comparison information and guard against overspending by mobile phone consumers.

New Zealand’s competition regulator The Commerce Commission has released its first paper for fibre price-quality and information disclosure regulation, setting out the proposed process and approach to regulating telecommunications companies that provide fibre access services in New Zealand.

Australia’s telecommunications regulator the Australian Communications and Media Authority (ACMA) has announced that it will soon consult on rules to assist consumers when their fixed broadband telco fails to meet retail service levels.

Published in Telecoms & NBN

New Zealand’s competition enforcement agency The Commerce Commission has been inundated with a significant increase in consumer complaints about retailers selling online in recent weeks, prompting the regulator to issue a reminder to retailers of their obligations when they sell products online.

Published in Market

The telecommunications regulator, the Australian Communications and Media Authority (ACMA), says it is actively working with the communications and media services sectors to help them maintain critical services while continuing to provide important consumer safeguards during the COVID-19 pandemic.

Published in Telecoms & NBN

COVID 19: New Zealand’s competition regulator the Commerce Commission has issued guidance for consumers and businesses to assist them in understanding what their rights and obligations are in relation to disruptions to travel, trading and events as a result of the coronavirus pandemic.

Published in Health
Wednesday, 01 April 2020 02:19

Sharp drop in consumer complaints to telcos: ACMA

Complaints about services by telecommunications consumers to telecoms providers dropped sharply in volume in the 2019 December quarter, declining by 25.9% compared to the same period in 2018.

Published in Telecoms & NBN

New Zealand competition regulator The Commerce Commission has received a clearance application from payments terminals provider Verifone New Zealand to acquire the assets used by Smartpay Holdings and its subsidiaries to operate the Smartpay business in New Zealand.

Published in Deals

Optus has issued an apology to its customers who it says “received messages in error” after the company copped a $504,000 fine from the telecommunications regulator ACMA for breaching Australia’s spam laws.

Published in Telecoms & NBN
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