Phone and internet complaints increased during the third financial quarter, the Telecommunications Industry Ombudsman's latest report says.
Melbourne based RSP Activ8me has introduced new NBN satellite plans with daily rather than monthly caps. The idea is to stop customers running out of data before the end of the month.
In the last couple of weeks we have witnessed assertive correspondence between the industry and NBN Co. Here is a summary what has taken place and what it means.
Recently-listed WA ISP Pentanet now has more than 10,000 subscribers.
Aussie Broadband is running fibre cable through the Sydney Harbour Tunnel to connect the Sydney CBD with North Sydney.
Gigabit NBN plans have been few and far between, but Aussie Broadband is about to join the market.
The Australian competition watchdog has warned NBN Co, the company rolling out broadband in the country, about discriminating between retail service providers when it comes to supplying upgraded infrastructure to business customers.
The Telecommunications Industry Ombudsman's latest report describes the misleading behaviour of "a small number of retail service providers" and explains what consumers and businesses can do to protect themselves.
The NBN continues to cop flak over performance issues, but Telstra's NBN services lead the latest Netflix ISP speed index.
The NBN Co is well known for doing what Pontius Pilate did – washing its hands of any responsibility for the shabby network that it has built so far. Today, it has unveiled another instalment in this exercise.
After suggesting earlier this month that the NBN Co would make available the speeds possible on a customer's connection, the company's chief executive Bill Morrow has again turned coy, telling a government committee that it was not the task of his company to act as the police.
NBN Co, the builder of the national broadband network, has boosted its team servicing regional and remote communities with the appointment of a dedicated unit aimed at improving the customer experience on its access network.
Scammers who pretend to be from the NBN Co are duping people out of money, the Australian Competition and Consumer Commission has warned.
A veteran independent telecommunications commentator claims that government policy, not the NBN Co or retail service providers, is to blame for the fiasco that the national broadband network rollout has become.
The nbn, which is building Australia’s broadband network, has announced a new tiered model for its wholesale Connectivity Virtual Circuit (CVC) charge with a price as low as $11.50 depending on the average CVC bandwidth that industry provisions to all end users.
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