Displaying items by tag: Qualtrics

Global document productivity software company Nitro Software has released research which it says shows that while there is some desire to return to the office, most employees want to continue working from home (WFH) in some capacity and expect employers to offer remote work options post-pandemic.

Qualtrics has announced the expansion of its public sector operations to help governments across Australia and New Zealand improve the experiences they deliver to residents and employees. Qualtrics is used by over 150 government departments and agencies in ANZ, and over 750 globally.

COMPANY NEWS: Experience management provider Qualtrics in its report says that 75% of 17,000+ global consumers turned to the internet to shop online. As the volume of digital transactions increase, Qualtrics offers new solutions to help companies study consumer behaviour.

Australian companies are poised to recover from the COVID-19 pandemic, and this recovery will usher a change in consumer behaviour, according to a study. As customer sastisfaction soar, the study recommends "companies should adapt to the new normal" to deliver different experiences to attract and retain loyal consumers. 

Customer experience vendor Qualtrics has appointed Jason Laufer to the role of country manager for Australia and New Zealand.

Customer experience management provider Qualtrics has appointed Brigid Archibald as managing director for the Asia Pacific and Japan (APJ) region.

Customer experience management provider Qualtrics has appointed former Salesforce and American Express senior manager Brigid Archibald as country manager for Australia and New Zealand.

Experience management platform provider Qualtrics has been selected by Thailand’s national air carrier, Thai Airways, to deliver the airline’s unified customer experience management program.

Customer experience solutions vendor Qualtrics has forged a strategic partnership with IBM, which it says is aimed at transforming the employee experience.

Global research agency Kantar TNS has joined forces with experience management provider Qualtrics in a strategic alliance they say is designed to provide clients with holistic customer experience capability, delivered through integrated technology, to identify, optimise and activate customer insights.

US-based software company Qualtrics has appointed former Chandler Macleod senior manager Steve Bennetts as employee experience subject matter expert.

Foreign exchange specialist Travelex is deploying an experience management platform from US software company Qualtrics as part of a drive to enhance its customer experience agenda across retail and online stores.

US software and experience management solutions vendor Qualtrics has appointed financial services veteran David Faugno as chief financial officer.

US software company Qualtrics has appointed 20-year IT industry veteran Mark Vozzo as head of digital, Asia Pacific and Japan to lead marketing efforts across digital channels.

Software company Qualtrics has raised US$180 million in a new funding round which values the US-based business at US$2.5 billion.

Volkswagen Group Australia has deployed a customer experience insights platform from software-as-a-services company Qualtrics across its 103 dealerships.

Zig Serafin, a Microsoft veteran of 17 years and former corporate vice-president, has joined Qualtrics as chief operating officer to drive its global expansion and possible IPO.

You collect massive amounts of data, but its value is in mining and interpreting it to produce actionable insights. Often the sheer volume of the data overshadows the hidden sentiment.

If you want to know how your organisation is really doing, talk to both your customers and staff – the two are inextricably linked.