COMPANY NEWS: Experience management provider Qualtrics in its report says that 75% of 17,000+ global consumers turned to the internet to shop online. As the volume of digital transactions increase, Qualtrics offers new solutions to help companies study consumer behaviour.
Australian companies are poised to recover from the COVID-19 pandemic, and this recovery will usher a change in consumer behaviour, according to a study. As customer sastisfaction soar, the study recommends "companies should adapt to the new normal" to deliver different experiences to attract and retain loyal consumers.
Customer experience vendor Qualtrics has appointed Jason Laufer to the role of country manager for Australia and New Zealand.
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