Customer relationship management software provider Genesys has created two new business units which it says will accelerate innovation and address heightened customer demand for its cloud offerings.
It’s the year of the customer, again, and one group of private health funds is making sure they are easily contactable via a new cloud and on-premise customer engagement solution.
Borg-like signs of ‘resistance is futile' are beginning to show as Enterprise not so slowly accepts the inevitable assimilation to the hive like cloud – one respected Australian analyst says it may all be all done and dusted by 2019!
Amazon Web Services (AWS) has named Interactive Intelligence Group Inc. (Nasdaq: ININ) an Advanced Technology Partner in the AWS Partner Network (APN).
PureCloud is a cloud-based customer engagement platform covering omnichannel and unified communications solutions.
Interactive Intelligence's new PureCloud Engage customer engagement cloud service is now available in Australia and New Zealand.
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Copying Samsung, which also has a A3x, A5x, A7x, A9x line up at similar price points.
Has Jennifer put the Dud in Dudley-Nicholson?
The problem lies with so-called pundits who are trying to push a particular line and do not bother to verify[…]