Australian miner Newcrest Mining has deployed Microsoft cloud, AI and IoT technologies at its underground, block cave gold mine in New South Wales to monitor and manage crushed ore bin levels.

Energy retailer ERM Power has boosted efficiency and productivity with the deployment of technology from cloud data management vendor Rubrik.

The quality of customer service delivered by Australian professionals is being impacted by an average of two hours of wasted time every week as they try to track down the right information internally they need to do their jobs, but despite this many professionals say that collaboration technology would help them do their job more efficiently.