Telecommunications lobby group Communications Alliance has called for a redoubling of efforts by service providers and the Telecoms Industry Ombudsman on addressing unresolved telecoms customer issues.

New Zealand’s competition regulator, The Commerce Commission, is looking for feedback from the public about what they like and dislike about their experiences using phone and broadband services.

Complaints by Australian telecommunications users about landline, mobile and Internet services fell in the last six months of 2018 by 27.7% to 60,998 compared to the corresponding six month period in 2017.

Published in Telecoms & NBN
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