Several service-based industries have not progressed beyond the fundamentals of customer service at a time when consumer expectations are reaching new heights, according to a newly published survey which also reveals a ‘clear disconnect’ between Australian businesses and digitally empowered consumers when it comes to customer experience.
Enterprise software firm Pegasystems has announced a new exeuctive director for Pega Australia and New Zealand - Scott Leader.
Yes indeed, but that pre-supposes the existence of executives who a) actually understand a business model of revenue & profit[…]
I'm sure NBN will blame the customer's wiring,their router,their ISP,the weather,or perhaps cosmic rays because NOTHING IS EVER THEIR FAULT!!It's[…]
Wouldn’t it be better to sack the NBN Co board and senior management and hire people who know what they’re[…]
It was obviously BAI BAI (bye bye) to the old name then...
Sounds like self-serving bullshit to me.