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Several service-based industries have not progressed beyond the fundamentals of customer service at a time when consumer expectations are reaching new heights, according to a newly published survey which also reveals a ‘clear disconnect’ between Australian businesses and digitally empowered consumers when it comes to customer experience.

Published in Strategy

Enterprise software firm Pegasystems has announced a new exeuctive director for Pega Australia and New Zealand - Scott Leader.

Published in People Moves
Wednesday, 06 July 2011 21:43

SMS, Pegasystems in strategic alliance

Technology services consultancy, SMS Management & Technology has cemented a strategic alliance with business process management group, Pegasystems, to jointly deliver BPM solutions across a number of industries.

Published in Strategy

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