The Girls in Tech global non-profit organisation aimed at increasing female participation in technology has received more than US$400,000 through an engagement with CRM and process automation vendor Pegasystems.
New research commissioned by CRM and RPA vendor Pegasystems suggests Australians want to talk to people, rather than bots, for all but the simplest customer service tasks.
With almost two thirds of Australian businesses using some form of AI functionality today, how well are we using it, what is its future and what is Pegasystems doing in the AI arena?
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