Many Australian retailers are not ready for the assault coming in the form of Amazon, or what left-field havoc players like Uber, Facebook and others that know and own their clients may wreak.
Chatbots represent a new, more modern form of customer assistance. Only by being agile and experimental can a brand remain at the cutting edge of technological innovation and ahead of competitors and chatbots provide this opportunity, a senior official at Sitel ANZ says.
Unisys has extended its retail banking system with Elevate, a set of applications that helps deliver an omnichannel banking experience.
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