Displaying items by tag: Omnichannel

Auckland, 10 July 2017 – Companies must align omnichannel design with brand values to deliver memorable customer experiences.

Monday, 19 June 2017 13:17

The evolution of call centres (interview)

One day it was a call centre, then it morphed into a contact centre, now it is all about omnichannel and customer experience (CX).

Auckland, 1 June 2017 – Trans-Tasman technology specialist Pyrios wants to debunk the myth that brands are obliged to show up in every channel used by their customers.

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