Displaying items by tag: Omnichannel

Australians are enthusiastic supporters of digital engagement – using multiple channels to deal with suppliers.

Published in Enterprise Solutions

Telstra has announced a ‘strategic relationship’ with US contact centre vendor Genesys.

Published in Cloud
Wednesday, 06 November 2013 06:03

Omnichannnel – the future of contact centres

Gen Y doesn’t use voice much. Phone calls are now only the fourth most important medium for customer service, after electronic messaging, social media and smartphone apps.

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