West, a leading US provider of CX and UCS, surveyed more than 500 consumers to understand how they define high-quality CX, gauge how communication preferences shift across self-service and proactive interactions and identify which industries are leading and lagging in CX delivery.
Aussie cloud contact centre provider ipSCAPE has eSCAPED to Indonesia, announcing a strategic partnership with telkomtelstra to power its omnichannel cloud contact centre solutions there.
Business software vendor Infor has announced an agreement to acquire Starmount, a store systems provider for large and mid-market retailers.
Restyaboard is a great online tool to facilitate collaboration and communication among teams, allowing them to organize large projects and[…]
Thank you Sam!This story is an interesting sidenote -- we can all guess the Ransomware / "cyberattack" story PR spin[…]
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One of Australia’s very woke CEOs leading a business that has ripped off Indigenous people, accused of overselling to seniors,[…]
Thank you for the data shown on this article. It's a bumpy ride for Australia but on the other hand,[…]