Displaying items by tag: Omnichannel

Thursday, 12 January 2017 13:25

CX needs redefining – GCX and BCX

West, a leading US provider of CX and UCS, surveyed more than 500 consumers to understand how they define high-quality CX, gauge how communication preferences shift across self-service and proactive interactions and identify which industries are leading and lagging in CX delivery.

Published in CRM

Aussie cloud contact centre provider ipSCAPE has eSCAPED to Indonesia, announcing a strategic partnership with telkomtelstra to power its omnichannel cloud contact centre solutions there.

Published in Telecoms & NBN
Tuesday, 12 July 2016 08:05

Infor to acquire Starmount

Business software vendor Infor has announced an agreement to acquire Starmount, a store systems provider for large and mid-market retailers.

Published in Strategy

WEBINARS ONLINE & ON-DEMAND

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News

Comments