Displaying items by tag: Omnichannel

GUEST INTERVIEW: Manhattan Associates is a technology leader in supply chain, retail and e-commerce, working with some of the world's biggest brands. Some of these span from Adidas to Renault Nissan, from Dell to DHL, from GM to Walmart, from Nike to Sysco and plenty more.

Published in Guest Interviews

GUEST INTERVIEW: Manhattan Associates is a technology leader in supply chain, retail and e-commerce, working with some of the world's biggest brands. Some of these span from Adidas to Renault Nissan, from Dell to DHL, from GM to Walmart, from Nike to Sysco and plenty more.

Published in Business IT

GUEST OPINION by Daniel HardingMaxContact’s Director – Australia Operations: Webchat, SMS and email can enable you to deliver better customer service but only if you invest time and resources to implement them smartly.

Published in Guest Opinion

PROS is a SaaS platform to optimise shopping and selling experiences. It has today announced its newest, next-generation, incarnation for driving omnichannel sales for any business, accelerating time to value and optimising revenue profitability.

Published in Business Software

The New Zealand arm of home improvement retailer Mitra 10 aims to "increase operational efficiency while modernising execution and communication processes across stores".

Published in Business IT

The use of Oracle Autonomous Data Warehouse and Autonomous Transaction Processing is claimed to have saved about 50% of National Pharmacies' IT budget.

Published in Business Software

As retailers have been developing omnichannel strategies, online goods payments have been soaring, with a new study forecasting "consumer spend on digital commerce will reach US$14.7 trillion by 2022".

Published in Development

Expanding its offering in 12 markets and adding in-store capabilities in 11 markets, iZettle's small business commerce platform "advances PayPal’s mission to help small businesses grow and thrive in the global digital economy".

Published in Development

10 questions contact centre managers should ask prospective technology partners

Auckland, 20 February 2018 – Trans-Tasman communications technology specialist Pyrios has a message for contact centre managers eyeing up cloud solutions: apply the same amount of rigour to selecting a partner as you do to selecting a contact centre platform in the cloud.

1 Nov 2017: Trans-Tasman communications technology specialist Pyrios says businesses must factor platform flexibility into contact centre modernisation to cope with emerging digital channels.

Auckland, 10 July 2017 – Companies must align omnichannel design with brand values to deliver memorable customer experiences.

Monday, 19 June 2017 13:17

The evolution of call centres (interview)

One day it was a call centre, then it morphed into a contact centre, now it is all about omnichannel and customer experience (CX).

Auckland, 1 June 2017 – Trans-Tasman technology specialist Pyrios wants to debunk the myth that brands are obliged to show up in every channel used by their customers.

Tuesday, 09 May 2017 19:25

Aussie retailers get ready for the siege

Many Australian retailers are not ready for the assault coming in the form of Amazon, or what left-field havoc players like Uber, Facebook and others that know and own their clients may wreak.

Published in Market
Friday, 21 April 2017 15:05

The rise of the chatbots

Chatbots represent a new, more modern form of customer assistance. Only by being agile and experimental can a brand remain at the cutting edge of technological innovation and ahead of competitors and chatbots provide this opportunity, a senior official at Sitel ANZ says.

Published in Business Intelligence
Friday, 17 February 2017 09:57

Unisys Elevates banking to omnichannel

Unisys has extended its retail banking system with Elevate, a set of applications that helps deliver an omnichannel banking experience.

Published in Enterprise Solutions
Thursday, 12 January 2017 13:25

CX needs redefining – GCX and BCX

West, a leading US provider of CX and UCS, surveyed more than 500 consumers to understand how they define high-quality CX, gauge how communication preferences shift across self-service and proactive interactions and identify which industries are leading and lagging in CX delivery.

Published in CRM

Aussie cloud contact centre provider ipSCAPE has eSCAPED to Indonesia, announcing a strategic partnership with telkomtelstra to power its omnichannel cloud contact centre solutions there.

Published in Telecoms & NBN
Tuesday, 12 July 2016 08:05

Infor to acquire Starmount

Business software vendor Infor has announced an agreement to acquire Starmount, a store systems provider for large and mid-market retailers.

Published in Strategy

Omni-Channel is all about great customer experience, but support teams are being asked to engage with their customers via Twitter, email, live chat and more.

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