Displaying items by tag: Ombudsman

Complaints about telco services by telecommunications consumers dropped nearly 14% in the three months of the January to March quarter this year, compared to the same quarter last year, according to the latest report from telecommunications lobby group Communications Alliance.

Residential consumers and small businesses made 32,441 complaints about phone and Internet services to the Telecommunications Industry Ombudsman (TIO) over three months between January to March this year - with a massive 70% of the complaints coming from users not having a working phone or Internet service.

Phone and Internet complaints by Australian consumers and small businesses declined in the final quarter of 2019, but there’s been a steady 1% increase in complaints when comparing July to December 2019 against the same period in the previous year.

The Telecommunications Industry Ombudsman says effective consumer safeguards are important to ensure timely connection and repairs for telecommunications consumers, as it begins its consideration of the Federal Government’s review of safeguards for teleco services.

A year after introducing strict new complaints-handling requirements, the telecoms regulator ACMA has released data showing telcos received a total of 1.4 million complaints over the full 2018–19 financial year - but concerns over telcos providing "late or inaccurate data" have resulted in the authority excluding the data provided by Optus from its report.

The Telecommunications Industry Ombudsman has launched a new brand, logo and website with Ombudsman Judi Jones saying the new website makes it easier for consumers and small businesses to make a new complaint, update an existing complaint, understand what is involved and the next steps in the process.

Australia’s Telecommunications Industry Ombudsman has released information on NBN-related complaints for the first time in its 2013-14 Annual Report, with most complaints over new connection delays.

Australia's peak science body CSIRO is to set up an internal anti-bullying unit after an investigation looked into over 100 complaints of workplace bullying dating back to 1983.

It is World Consumer Rights Day tomorrow and it has prompted Australia’s consumer watchdog to alert Aussies that they should make sure they understand their consumer rights, particularly when buying and using their mobile phones.

Consumer complaints to the Telecommunications Industry Ombudsman (TIO) reached a five-year low in 2012-13 with all major telcos, including Vodafone, recording declines in complaints received.

Communications Alliance has responded to the alarming increase in complaints to the Telecommunications Industry Ombudsman by saying it demonstrates that the new Telecommunications Consumer Protections (TCP) Code should be implemented as soon as possible.

The newly established Office of the Australian Information Commissioner (OAIC) has selected Melbourne-based software developer Resolve to implement a business-critical case management system.