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Displaying items by tag: Offshoring

Tuesday, 24 February 2009 05:11

Small business turns to call centre outsourcing

The global financial crisis will see traditional customers of outsourced call centres spending less in the short term, but the same pressures are driving small business to outsource their call centres, according to Frost & Sullivan.

Published in Market
Users of the Telstra mobile memo service have reported a serious drop in service quality since shortly before Christmas. Telstra has admitted its outsourced provider, Teletech, has offshored 15% of calls to the Philippines, with, it seems, no quality guarantees.

Published in Home Tech
Sunday, 11 January 2009 08:03

Has Satyam signalled end of Indian tech miracle?

With the new year less than two weeks old, the question on the lips of many tech industry watchers is whether the Satyam fraud scandal means the party is over for offshore outsourcing. While Satyam is just one company, the extent and audacity of the financial fraud is such that gazes are turning toward other low cost outsourcers operating in poorly regulated markets.

Published in Beerfiles

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